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Three S’s for service providers: security, speed, and success

NetApp helps service providers rationalize data and application infrastructure, move customer data seamlessly between on-premises and cloud environments, and maintain data availability across the cloud.

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Stuart Oliver

Are you looking to get ahead of the service provider pack? Then using hybrid multicloud to deliver better business continuity and increased agility is nonnegotiable.

Continuity is all about protecting your customers’ businesses, preventing downtime and data breaches that can result in hefty fines and damaged reputations. And agility enables you to speed up customer onboarding, to launch new services quickly, and to shrink your time to revenue.

Data and data management sit at the very heart of this matter. As a service provider, you should be the guardian of your customers’ data, whether it’s in a private or public cloud.

Channel your inner business continuity guru

What do your customers really care about? Keeping their business and the business of their own customers up and running. But obstacles like rapidly changing regulations, complex compliance, and rising risks are all getting in the way.

Your customers put their faith in you to manage and to store their data safely while maintaining highly available services for their end users. So, it won’t come as a shock that 85% of businesses say that they won’t work with a service provider if they have concerns about the service provider's ability to deliver effective security and continuity.

At NetApp, we help you rationalize your data and application infrastructure, move your customer data seamlessly between on-premises and cloud environments, and maintain data availability across clouds so that customer businesses perform optimally.

Remaining compliant can be a pain, but we make it super easy. Our privacy-by-default approach offers constant control by analyzing stored data to maximize security and by housing sensitive data only where it needs to be. This approach stops data from moving in a noncompliant way, keeping applications and cloud environments privacy-ready.

We also help you detect, respond to, and bounce back from security threats. Our high-level encryption and ransomware mitigation give consistent protection and replication in the cloud, dramatically reducing recovery time to keep all your customers’ businesses operating smoothly.

Customers want agility. When do they want it? Now.

According to a PwC survey, 75% of business finance leaders—the people you want to impress—state that they’re planning for a more agile business environment. Most say that the cloud’s flexible cost and scalable service will form an important part of this agility.

If this statistic tells us anything, it’s that business needs are changing all the time, and your customers are looking to you to provide support wherever you can. That’s why you need to be able to offer them flexible services that adapt with ease to give your customers a competitive edge. Cloud is the best way to realize this capability. It’s the beating heart of your agile data fabric, and by making full use of our expertise, you’ll get more out of it. To drive value, we build you an architecture that links up all your services and offers you a cost-effective solution for storing your customers’ data.

The flexibility of this technology also lets you move data easily to make service changes fast, putting a stop to dreaded churn. And it helps your customers win big, because they can deliver digital transformation initiatives fasterfor less money. 

But we don’t stop there. We can also expand your service portfolio with minimal financial risk. Whether you want to offer core hosting solutions or purpose-built cloud solutions, we give you the control to provide them by using a financial model that’s best suited to you and your customers.

The proof’s in the pudding

Let's look at just one example. Australia-based data management provider ASE supports customers as they optimize existing platforms and find new value in their data. And now, NetApp® HCI helps ASE unlock data insights that improve customers’ businesses.

Andrew Sjoquist, CEO of ASE says: “Our relationship with NetApp and the joint alignment focusing on data management and its by-product—data analytics—have enabled us to adapt and change our offerings in response to market and customer demand. This has been a huge and valuable part of our growth.”

For the juicy details on how we’ve helped ASE and other service providers like you, check out our customer success stories.

Hungry for more?

If you haven’t read our blog about improving data management for service providers and how it enhances the customer experience, check it out today.

Or for all the ways that we can help you champion continuity and accelerate agility, make yourself a coffee and sit down with our specialist white paper: Serving up success.

Stuart Oliver

Stuart is the Director of Worldwide Channel Strategy and Readiness team at NetApp. His primary role involves coordinating all channel strategy and readiness efforts that focus on the go to market success of NetApp’s channel partners globally. Prior to his current role, Stuart led all service provider go-to-market, product marketing and consulting helping provide market guidance on the productization, pricing and strategic positioning of their next generations infrastructure services. Stuart Oliver has been working at NetApp (formerly SolidFire) for over six years and prior to SolidFire/NetApp, spent a number of years in product marketing and product management at Hosting, a cloud and managed hosting services provider headquartered in Denver, Colorado. He has over 20 years’ experience working in executive I.T. Management, Product Management and Product Marketing roles. Stuart attended and graduated from the Northern Alberta Institute of Technology in Edmonton, Alberta, Canada and the University of Denver in Denver Colorado.

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