Expect the unexpected. That’s the first rule of business continuity planning. If you want to minimize the impact of a disruptive incident, prepare for the known unknowns if not the unknown unknowns. Every shock – whether caused by flooding, fire, cyberattack, or, as now, a global virus – is different in character and execution, but good continuity planning is always adaptable. The goal is resilience. The watchword is flexibility.
Those best able to cope with the immediate and longer-term fallout of disruption will be the organizations that have a technology backbone that allows for adaptation and supports disparate – as well as centralized – teams, anytime application access and data flows.