Healthix

Before a clinician opens a chart or a lab result crosses town, Healthix is already at work. As the nation’s largest public Health Information Exchange (HIE), Healthix connects more than 2,000 organizations across 9,000 healthcare facilities throughout New York City and Long Island, moving the right information to the right hands for over 21 million people. Dedicated to advancing interoperable health IT and analytics, the nonprofit makes patient‑centric care safer, faster, and more coordinated.

For Infrastructure Engineering Lead, Saurabh V Lanjekar, that mission shows up in the details: reliability, security, and speed. “Managing nearly 70% of New York’s patient information means every decision we make impacts millions,” said Lanjekar. “That’s why we prioritize security, reliability, and responsiveness so clinicians and communities can always count on us.”

But as data volumes surged and new initiatives rolled out for state and community partners, the cracks in legacy tools began to show. Troubleshooting slowed, capacity planning became cumbersome, and costs climbed. Healthix needed a new approach; one that could unify visibility, strengthen compliance, and keep pace with a rapidly evolving hybrid environment.

Every second matters when clinicians are waiting on data to make care decisions. That urgency puts enormous pressure on the infrastructure team to resolve issues quickly and keep systems running flawlessly. Yet Healthix’s team was juggling multiple tools, manually stitching together insights from vROps for datastores and NetApp Active IQ Unified Manager for NetApp storage. “We relied on multiple tools and then pieced the data together manually,” said Lanjekar. “It was time‑consuming and left too much room for error as our environment grew.”

Implementing NetApp Data Infrastructure Insights changed that. Instead of toggling between dashboards, the team gained a single, correlated view across on‑premises and cloud resources. “Now everything is integrated into a single pane of glass,” said Lanjekar. “We have a complete, real‑time view, making troubleshooting faster and far less stressful.”

With end‑to‑end topology and change correlation, Healthix can trace issues across hosts, datastores, and volumes before they escalate, keeping clinicians connected to the data they need to deliver care without delay. A single source of truth reduced tool switching and shortened investigations, helping the team maintain strict SLAs and protect the trust of providers and patients alike.

Every record Healthix protects represents a patient relying on their care team to make the right decisions. Safeguarding that trust means more than moving data quickly; it means proving, every day, that privacy and security are uncompromised. For Healthix, HITRUST certification is the foundation of that promise. Yet before Data Infrastructure Insights, preparing for audits was a cumbersome process that previously took hours and pulled focus from the mission of improving care.

With Data Infrastructure Insights, Healthix can now track and report user activity in minutes, not hours. “Customizable reporting makes it easy to maintain records and conduct compliance reviews with precision,” said Lanjekar. The user‑forensics reporting also streamlines annual HITRUST recertification by delivering accurate, cloud‑stored reports, eliminating guesswork and reinforcing accountability across the organization.

By automating what once required painstaking manual effort, Healthix turned compliance into a repeatable process that strengthens trust and frees the team to focus on enabling better care for New Yorkers.

Behind every patient encounter is an infrastructure that must scale without compromise. For Healthix, capacity planning used to be a tedious, multi‑step process involving separate tools and manual calculations. Each review meant toggling between platforms and hoping nothing slipped through the cracks.

Data Infrastructure Insights consolidated everything into a single source. “With Data Infrastructure Insights, we gain a unified view of datastore capacity alongside insights into underlying volumes and LUNs,” said Lanjekar. This centralization turned planning from a reactive task into a proactive, continuous practice based on live utilization. “Data Infrastructure Insights reduced 80% of the labor for capacity planning. Reviews that used to take multiple hours now take less than an hour.”

Cost control was another critical priority for a nonprofit managing one of the largest health data footprints in the country. Rising cloud and licensing costs added pressure, but VM Optimization helps identify idle resources, right‑size workloads, and plan refreshes confidently. “It gives you the dollar numbers in terms of savings. And because it covers both VMware and storage, it gives a better overall picture than VMware alone.”

By right‑sizing infrastructure and prioritizing investments, Healthix ensures every dollar supports performance, compliance, and long‑term sustainability, so resources stay focused on improving care, not managing complexity.

Healthix has turned operational complexity into an advantage. With Data Infrastructure Insights delivering unified visibility, audit‑ready reporting, and actionable insights, the team can scale confidently while protecting patient privacy and controlling costs. As patient record volumes and analytics needs grow, Healthix is positioned to continue delivering the secure, always‑on data exchange that millions of New Yorkers depend on because behind every data point is a patient who can’t afford to wait.