The U.S. Department of Veterans Affairs was an early adopter of telehealth services, beginning in 2003. Fifteen years later, their telehealth initiatives were treating more than 600,000 veterans in 1.7 million episodes of care.
The COVID-19 crisis has accelerated the expansion of telehealth services across all types of care providers. Although the VA already had a robust program in place, they weren’t anticipating the need to scale from the normal 50,000 remote access users to more than 200,000. Our long-standing relationship with the VA put NetApp in a position to offer immediate assistance through secure and scalable technology to support their urgent needs.
The department’s Citrix Access Gateway provides secure access to nearly all VA resources via a single website. Comprehensive user authentication protects sensitive data, including PPI and PHI stored in the Computerized Patient Record System, along with most of the VA’s other critical health care systems. Once authenticated, users can access the necessary information from any secure location, allowing workers in both clinical and operational support roles to manage veterans’ care.
NetApp Global Accounts Manager