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Don’t Wait for a Problem to Get Value from Support

Rip Wilson
Rip Wilson

Most people think of support as just break/fix. Maybe software upgrades. And with many vendors, that’s all you get for your money. But NetApp® Support is different. In addition to remote technical support, software updates, and fast delivery and installation of replacement parts, NetApp Support includes continuous value through NetApp Active IQ®.

Active IQ works relentlessly in the background to uncover opportunities to proactively protect and optimize your environment. It draws on trillions of real-time and historical diagnostic records and known risk signatures to spot potential problems before they affect your business. Active IQ can also look across the NetApp installed base to identify trends and suggest ways to enhance the security and efficiency of your infrastructure. We call this actionable intelligence, and it leads to optimal data management.

The Power of Community Wisdom

In data science, volume, velocity, and variety matter. Each day, Active IQ receives telemetry data from more than 300,000 assets around the globe, adding to a multipetabyte data lake that processes 10 trillion data points each month. Fueled by a very large and highly diverse community, Active IQ has a rich set of data to derive wisdom. Using machine learning and predictive analytics, Active IQ can give you smart, actionable advice on how to reduce risks and get the most out of your NetApp environment.

Have It Your Way

Active IQ provides insights and recommendations in the form that works best for you. There’s a web UI for full-featured visibility and guidance, a mobile app for on-the-go alerts and advice, email reports for convenience, and new API support that allows you to programmatically integrate Active IQ recommendations directly into your DevOps platforms, change management workflows, and IT dashboards.

Customers are taking advantage of the Active IQ API to achieve higher levels of automation, efficiency, and accuracy. As an example, customers have integrated the Active IQ API into their ticketing system to create tickets based on predictive security and firmware upgrade recommendations.  These tickets are then automatically assigned to administrators who can implement the prescribed actions. ​

NetApp continues to integrate Active IQ insights and recommendations into other management products as well, such as Active IQ Unified Manager (formerly NetApp OnCommand® Unified Manager) and NetApp Cloud Insights.

There’s Always Something New

Active IQ regularly introduces new features and functionality like these recent additions:

  • FabricPool Advisor helps customers identify inactive data that can be tiered from flash to cost-effective object storage, either on or off the premises.
  • QoS recommendations identify those NetApp HCI and SolidFire® clusters for which NetApp recommends raising or lowering the min and/or max IOPS settings.
  • Automated case creation for NetApp HCI and SolidFire systems simplifies storage administration by proactively addressing potential hardware and software failures.
  • Predictive risks for StorageGRID® identifies configuration and other kinds of issues that may impair system performance, availability, and resilience.

Get Started on Your AI Journey

CIOs and IT executives know that there’s value to be gained from artificial intelligence, but many don’t know where to start. Where can I use AI? How do I get the data? How do I store it? How do I get it to the data scientist? Do we even have data scientists?

Active IQ is a great way for you to get started with AI. It lets you leverage the continual insights from machine learning algorithms that get smarter over time, use prescriptive actions derived from predictive analytics to simplify data management, and accelerate issue resolution by using the Elio virtual support agent, built with IBM Watson®.

Looking ahead, we are advancing Active IQ toward AI-driven “best next action” recommendations and full-stack analytics, making it easier for customers to quickly and easily get a readout of system health and the prescriptive actions that are most relevant to protecting and optimizing their environment. A private preview of these new features is available in Active IQ.

A “Digital Advisor” for New and Existing Customers

Active IQ enables new and existing customers to benefit from the collective wisdom of the NetApp community, leading to faster, smarter decisions that can reduce risk, simplify data management, and help you get the most out of your NetApp environment. Its AI-driven insights and recommendations are available to all NetApp customers who have active support contracts.

Learn more about Active IQ, see it in action, or get started today.

Rip Wilson

Rip Wilson is a principal product marketing manager at NetApp with over 20 years of experience developing compelling messaging and content that communicates our unique business value. Rip holds a degree in business management from Georgia Tech. He is based in Colorado and enjoys golf, tennis, and poker.

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