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Support Account Manager

Reduce disruptions. Improve operations. Resolve issues fast.

Up your game with personalized support.

As your personal advocate, a Support Manager (SAM) helps you improve storage operations and speed issue resolution.

The SAM works directly with your team to develop deep knowledge of your NetApp data storage environment, business goals, and service history.

Combined with ongoing health assessments of your IT environments, this knowledge lets your SAM reduce disruptions by identifying, predicting, and proactively addressing potential risks.

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Operational costs DOWN. Data management efficiency and availability UP.

The SAM works directly with your team to provide:

  • Proactive support—including an overall health assessment and application of storage best practices.
  • Upgrade advice—identifying upgrade needs and creating an upgrade plan.
  • Reactive support—including end-to-end case and escalation management, root-cause analysis, and assistance with special projects.
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SAMs provide real-world advantages and value.

Interested to hear from NetApp customers how their SAM helps them be more successful, maintain focus on high priority work, and more easily achieve their business goals? Check out these additional resources:

Why NetApp SAM Services?

Discover the value NetApp SAM Services can bring to your business.

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Accelerate innovation

Our SAM experts personally help you with storage best practices and upgrade advice, aligned to your business, to drive innovation faster and deliver improved business results—across cloud and on-premises environments.

Deliver guidance and expertise

NetApp SAMs collaborate with you to accelerate your digital transformation— We understand your storage environment and service history to continually assess its health and any potential risk to proactively avert issues.

Increase lifetime solution value

NetApp SAM Services deliver proactive and predicative intelligence for optimizing the way you manage your solutions—across the data lifecycle—so you can spend more time on higher value work.

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Get started

Maximize the uptime and efficiency of your data management infrastructure—while speeding issue resolution.

For additional details on NetApp's industry-leading support offerings, please refer to the Support Service Descriptions.

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