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Support Account Manager

Reduce disruptions. Improve operations. Resolve issues fast.

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Up your game with personalized support

As your personal advocate, a Support Manager (SAM) helps you improve storage operations and speed issue resolution.

The SAM works directly with your team to develop deep knowledge of your NetApp data storage environment, business goals, and service history.

Combined with ongoing health assessments of your IT environments, this knowledge lets your SAM reduce disruptions by identifying, predicting, and proactively addressing potential risks.

Support Account Manager
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Operational costs DOWN. Data management efficiency and availability UP

The SAM works directly with your team to provide:

  • Proactive support—including an overall health assessment and application of storage best practices
  • Upgrade advice—identifying upgrade needs and creating an upgrade plan.
  • Reactive support—including end-to-end case and escalation management, root-cause analysis, and assistance with special projects
Service description
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Why NetApp Services?

Discover the value NetApp Services can bring to your business.

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Accelerate innovation

Our services experts help you create a Data Fabric strategy, aligned to your business, that drives innovation and delivers improved business results—across cloud and on-premises environments.

Deliver guidance and expertise

We collaborate with you to accelerate your digital transformation—delivering the right expertise to envision, deploy, and operate your data management solutions.

Increase lifetime solution value

NetApp Services experts deliver proactive and predicative intelligence for optimizing the way you manage your solutions—across the data lifecycle—so you can spend more time on higher value work.

Get started

Maximize the uptime and efficiency of your data management infrastructure—while speeding issue resolution.

For additional details on NetApp's industry-leading support offerings, please refer to the Service Descriptions.

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