Thailand’s OIC ramps up operational efficiency

The Office of Insurance Commission (OIC) is the regulatory authority responsible for supervising and developing the insurance industry in Thailand. The OIC ensures that insurance businesses operate with financial integrity, transparency, and in alignment with the public interest. The OIC protects policyholders, promotes fair competition, and fosters innovation to strengthen the sector’s contribution to national development. 

In January 2026, NetApp announced that the Office of Insurance Commission (OIC), Thailand’s insurance regulatory authority, had modernized its data infrastructure with NetApp solutions. The deployment of the NetApp data platform, including enterprise storage, is central to the OIC’s push towards digital transformation and sustainability, and its goal of becoming a digitally empowered, data-driven regulator. By modernizing its infrastructure, the OIC is accelerating data processing, which is critical for operational efficiency and governance, strengthening its overall cyber resilience, and advancing its vision of AI-powered regulation, from market surveillance to risk assessment and fraud detection.  

The OIC plays a vital role in Thailand, ensuring that insurance businesses operate with financial integrity, transparency, and in alignment with the public interest. The authority protects policyholders, promotes fair competition, and fosters innovation to strengthen the sector’s contribution to national development. OIC also regulates the operations of insurers, brokers, and agents, ensuring adherence to industry standards and supporting innovation to enhance service quality. 

Prior to choosing NetApp, the OIC faced key IT challenges, including legacy storage performance that was not up to par, a complex and time-consuming data backup process, and a lack of flexible scalability to meet its rapidly growing data demands. These issues resulted in delays in processing data for governance and increased business risk due to slow core system recovery.

NetApp has enabled the OIC to overcome these challenges, transforming its operations with measurable efficiencies and strengthened resilience:  

• Accelerated data protection and recovery: Leveraging the core functionality of NetApp ONTAP^®, Snapshot™ technology reduced the time required to back up large, mission-critical databases by over 90 percent, shrinking the process from hours down to minutes, without affecting the performance of main workloads. This architecture also ensures high-availability and automated disaster recovery, supporting business continuity.  
• Faster access and responsive efficiency: Users now report significantly faster access to, and processing of, data in core applications. This responsive efficiency is critical for OIC’s functions, such as analyzing industry risk trends (e.g., assessing pandemic risk from health claims data) and ensuring timely policy decisions.  
• Cost management and scalability: NetApp's deduplication and compression technology significantly reduced the consumption of storage space, resulting in effective cost management and the flexible scalability needed to support future data growth.  
• Efficient hybrid cloud data network: NetApp’s storage solutions helped integrate and simplify the OIC’s data network by connecting legacy on-prem systems with multiple cloud providers. This reduces interoperability and data flow issues, which is vital for managing sensitive financial and compliance data, and public-facing services like digital portals, chatbots, and complaint resolution systems which benefit from high availability and rapid updates. 
• Improved Cyber Resilience: NetApp’s immutable backups, autonomous ransomware protection, and SnapLock technology ensure that the OIC’s backups are tamper-resistant, enabling rapid recovery and containment in the event of a breach.

“Processing and analyzing data for governance is critical for our organization, and with NetApp, we are now able to do so at a much quicker pace, reducing data bottlenecks and saving storage space,” said Somkiat Wattanaprasobsuk, Assistant Secretary-General for Information Technology at the Office of Insurance Commission, Thailand.   

“The NetApp data platform has allowed our IT departments to focus more on developing new innovations—such as our Open Insurance Ecosystem and AI Governance Guidelines—and less time worrying about regular maintenance and managing crashes. We are confident that this reliable and stable foundation can support our future data growth and progress towards becoming an AI-driven regulator.” 

With hybrid environments now a staple of modern business, the ability to access and manage data across them is essential. Through this partnership, NetApp is happy to help the OIC accelerate innovative progress and improve its data operations and efficiency, to support the development and growth of the Thai insurance industry. The NetApp data platform is purpose-built to provide the cyber resilience and consistent data governance that businesses need across hybrid cloud workloads.