Support Services
AI-enabled, proactive and predictive support that maximizes business impact. Trust NetApp support to manage and optimize your mission critical workloads and realize greater value.
SupportEdge Customer Success Portfolio
SupportEdge Protect
An add-on service for either SupportEdge Advisor or SupportEdge Expert that is designed to meet the needs of public sector organizations. Optional add-ons cover secure parts delivery and onsite support.
SupportEdge disk & software plans
When added to warranty or SupportEdge, Non-Returnable Disk Plus allows you to keep or dispose of your own failed disks, memory, and SSD components.
Software Support Plan provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.
Legacy SupportEdge programs
Customers still have options that ensure a best-fit approach ranging from digitally-focused Basic, to enhanced Advisor, to highly personalized Expert.
Support Account Manager
Proactive, personal support for your NetApp environment. A dedicated advocate to help avoid issues and optimize your environment.
Support offerings terms of sale
Find details for:
- General terms
- Professional Services terms
- End-User License Agreement
- Channel End-User terms
- Support Services terms
- Software Licensing Guide
- Terms and conditions
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