SupportEdge Services
Optimize your NetApp environment with predictive, proactive support.
Keep your application- and business-critical data environments healthy with enterprise-ready technical support
Be confident that your data is there when you need it. NetApp® SupportEdge services combine live, cloud, and digital resources to deliver comprehensive support—whenever, wherever, and however you need it. Only NetApp offers digital support featuring Elio and a unified view of AI-powered predictive analytics, metrics, and best-practice recommendations from NetApp Active IQ®.
Explore services
New simplified, proactive, predictive services.
SupportEdge Expert
Get the most value from your NetApp solutions with our highest level of predictive, proactive technical support:
- Optimize security, availability, and operation of your NetApp solutions with access to the new Active IQ Digital Advisor and its AIOps capabilities.
- Enhance your support experience with personalized services such as managed software upgrades and periodic system health reviews.
- Accelerate issue resolution with priority queueing and direct routing to level 2 support for software issues.
- Control costs with flat-rate, predictable pricing across the lifecycle of your NetApp solution.
SupportEdge Advisor
Get the comprehensive support you need to keep your NetApp systems secure and running. Predictive, proactive support features enable you to get the most value from your NetApp solution:
- Optimize security, availability, and operation of your NetApp solutions with access to the new Active IQ Digital Advisor and its AIOps capabilities.
- Meet your availability requirements with optional parts delivery and replacement upgrades.
- Control costs with flat-rate, predictable pricing across the lifecycle of your NetApp solution.
SupportEdge Protect for Government
SupportEdge Protect for Government is an add-on to either SupportEdge Advisor or SupportEdge Expert. Designed specifically to meet the needs of U.S. Government organizations, this add-on service provides support delivered by U.S. citizens with appropriate security clearance on U.S. soil. On-site support is delivered by field technicians who have appropriate access clearance. Secure, predictive, proactive support features enable you to get the most value from your NetApp solution.
SupportEdge Premium
For customers who want a high level of support, SupportEdge Premium combines innovative remote troubleshooting and resolution capabilities with expert on-site resources as needed.
SupportEdge Standard
For systems that do not require Premium support but need to be up and running for other applications, SupportEdge Standard delivers service options to assure availability.
SupportEdge Secure for Government
SupportEdge Secure Government is tailored to the needs of government organizations worldwide, offering Premium support while meeting security requirements.
Software Support Plan
Get software support for your NetApp system and host-based software—including remote technical support, access to the NetApp Support site, and software updates. Software Support Plan is also included in any of our SupportEdge service plans.
Why NetApp Services?
Discover the value NetApp Services can bring to your business.
Accelerate innovation
Our services experts help you create a Data Fabric strategy, aligned to your business, to drive innovation and deliver improved business results—across cloud and on-premises.
Deliver guidance and expertise
We collaborate with you to accelerate your digital transformation—delivering the right expertise to envision, deploy, and operate your data management solutions.
Increase lifetime solution value
NetApp Services experts deliver proactive and predicative intelligence for optimizing the way you manage your solutions—across the data lifecycle—so you can spend more time on higher value work.
Get started
Maximize the uptime and efficiency of your data management infrastructure—while speeding issue resolution. For additional details on NetApp's industry-leading support offerings, please refer to the Service Descriptions.
