Terms with Customers
General Terms
These terms apply to a customer’s purchase of NetApp products and services directly from NetApp.
Channel End User Terms
These terms are provided by NetApp directly to customers who purchase products and services from a NetApp authorized reseller.
Professional Services Terms
These terms apply to a customer’s purchase of professional services directly from NetApp or from a NetApp authorized reseller. For customers purchasing professional services directly from NetApp, these terms supplement the General Terms. For Customers purchasing professional services from a NetApp authorized reseller, these terms supplement the Channel End User Terms.
Support Services Terms
These terms apply to a customer’s purchase of support services directly from NetApp or from a NetApp authorized reseller. For customers purchasing support services directly from NetApp, these terms supplement the General Terms. For customers purchasing support services from a NetApp authorized reseller, these terms supplement the Channel End User Terms.
Cloud Services – Terms of Service
These terms apply to a customer’s access and use of NetApp’s cloud services.
A list of Cloud Services which are governed by the Terms of Service is available here.
Cloud Services – Service Level Agreements
These are the service level agreements (SLAs) that NetApp offers to customers who use NetApp’s cloud services.
- Astra by NetApp
- CloudCheckr
- Cloud Volumes Service for AWS
- Cloud Volumes Service for GCP
- InstaClustr (Platform)
- SaaS Backup for Microsoft 365
- Spot (Elastigroup, ECO, Wave, Ocean, Cloud Analyzer)
- Spot PC
- Virtual Desktop Service
- Virtual Desktop Managed Service
End User License Agreement
This agreement provides the terms that apply to a customer’s use of NetApp software and documentation.
Storage Lifecycle Program
NetApp offers these terms to customers who purchase the NetApp Storage Lifecycle Program.
Customer Data Processing Addendum
NetApp offers these terms to customers whose personal data NetApp processes while providing services.
Terms with Resellers
Indirect Channel Partner Terms
The terms govern the relationship between NetApp and a NetApp authorized reseller for the resale and distribution of products and services to end users.
State, Local Government and Higher Education (SLED) Supplemental Terms
Supplemental to the Indirect Channel Partner Terms, the SLED terms apply to NetApp authorized resellers who resell NetApp products and services to SLED end user customers, as well as to prime contractors for resale to SLED end user customers under a valid prime contract.
US Federal Government (FED) Supplemental Terms
Supplemental to the Indirect Channel Partner Terms, the FED terms apply to NetApp authorized resellers who resell NetApp products and services to US federal government customers, as well as to prime contractors for resale to US federal government customers under a valid prime contract.
Other Partner Terms
Please note: The disclaimers below apply to all Terms found on this Sales Terms and Conditions site
- All price quotes are based on the above Terms. Changes to these Terms may affect pricing
- Hardware and software for at-rest data encryption is not available in certain countries including Russia, Belarus, Kazakhstan and other Eurasian Customs Union countries
