Service-provider success - Insights from 337M node hours of experience [1228-2]
With 10 years and 400+ million node hours of experience as a successful managed service provider, hear about valuable lessons from building and scaling an industry-leading operations function that consistently maintains strong customer relationships.
Speakers
Ben Bromhead is the CTO at Instaclustr by NetApp. Prior to co-founding Instaclustr in 2012 (acquired by NetApp in 2022), Ben spends most of his time working with customers to understand and help them build out their data platform.
Ben Slater is Chief Product Officer for Instaclustr by NetApp. He has held this role since 2015, leading the growth of Instaclustr's offerings in open source, big data and in the cloud. Ben is a frequent speaker at conferences and meetups on topics ranging from technical details of NoSQL tuning and performance through to enterprise strategies for working in an open source world.
