Deployment Services

Find cost-effective technical-support options for data storage.

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SupportEdge services

Discover live, cloud, and digital resources to deliver comprehensive support—whenever, wherever, and however you need it.
SupportEdge Premium

For systems that require optimal performance, high availability, and expedited support. Combines remote services with expert onsite resources as needed.

Service description
SupportEdge Standard

Flexible technical support that offers faster response than warranty, including delivery and installation of replacement parts.

Service description
SupportEdge Secure for Government: Onsite

Tailored to the needs of U.S. government organizations. Offers Premium onsite and remote support while meeting security requirements.

Service description
SupportEdge Secure for Government: Parts Delivery

For U.S. government organizations that require Premium support with parts delivery only.

Service description
Software Support Plan

Provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.

Service description

Deployment services

Reduce risk and accelerate time to value for your new NetApp technology with a deployment service level that’s right for your business.

Basic Deployment

For customers who lack in-house expertise or prefer to focus IT staff on implementation activities

Service description
Standard Deployment

A high touch delivery model that accommodates additional preparation and personal touch points for requirements and planning

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Advanced Deployment

Our highest level of implementation service delivered with NetApp best practices and produces a ready-for-production state

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Find services that fit your situation

Maximize the uptime and efficiency of your data management infrastructure. Speed issue resolution.
Support Account Manager

Improve storage operations. Speed issue resolution with a personal support advocate.

Service description
Residency Services

Increase the effectiveness of your IT organization with NetApp skilled and certified residents onsite.

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NetApp Solution Support for FlexPod

Supplements required product-level support from NetApp, Cisco, and VMware. Provides full-stack, single-point-of-contact technical support for key components of the FlexPod solution.

Service description
Multivendor Support Service for Converged Infrastructure

Supplements SupportEdge Premium and SupportEdge Secure technical support to resolve third-party product issues or interactions for the NetApp solution.

Service description
Multivendor Support Service for NetApp Private Storage for Cloud

Supplements SupportEdge Premium and SupportEdge Secure technical support for NetApp solutions. Provides solution identification used by technical support.

Service description
Non-Returnable Disk Plus

When added to warranty or SupportEdge, allows you to keep or dispose of your own failed disks, memory, and SSD components.

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NetApp SolidFire Active Support

Provides technical support for SolidFire products purchased or renewed before July 10, 2017.

Service description

Warranty/extended warranty hardware support

NetApp Warranty provides basic technical support and is referenced in the NetApp Support Services terms:

  • Remote technical support
  • Replacement parts shipped with next-local-business-day arrival
  • Access to the NetApp Support site
  • NetApp Active IQ™ analytics
Service description
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Support offerings terms of sale

Find details for:

  • General terms
  • Professional Services terms
  • End-User License Agreement
  • Channel End-User terms
  • Support Services terms
  • Software Licensing Guide
Terms and conditions
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