Support services descriptions

Includes all of the features of SupportEdge Advisor and more. Provides a superior customer experience through advanced proactive, predictive and personalized support delivered by NetApp specialists.

Provides rapid proactive and predictive support delivered by NetApp specialists with access to the full suite of Active IQ Digital Advisor capabilities.

Provides rapid proactive and predictive support for Cloud Volumes ONTAP or Cloud Insights.

An add-on service for either SupportEdge Advisor or SupportEdge Expert that is designed to meet the needs of U.S. government organizations. Delivers advanced support performed by U.S. citizens on U.S. soil. All onsite support is delivered by technicians with appropriate security clearances.

Provides access to all NetApp support tools and technical specialists to keep your non-mission-critical systems up and running with all current software updates and patches.

Provides access to support tools and technical support cloud specialists at no additional cost. Included with your NetApp cloud solution purchase.

For systems that require optimal performance, high availability, and expedited support. Combines remote services with expert onsite resources as needed.

Flexible technical support that offers faster response than warranty, including delivery and installation of replacement parts.

Tailored to the needs of U.S. government organizations. Offers Premium onsite and remote support while meeting security requirements.

For U.S. government organizations that require Premium support with parts delivery only.

Provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.

For customers who lack in-house expertise or prefer to focus IT staff on implementation activities

A high touch delivery model that accommodates additional preparation and personal touch points for requirements and planning

Our highest level of implementation service delivered with NetApp best practices and produces a ready-for-production state

Improve storage operations. Speed issue resolution with a personal support advocate.

Increase the effectiveness of your IT organization with NetApp skilled and certified residents onsite.

When added to warranty or SupportEdge, allows you to keep or dispose of your own failed disks, memory, and SSD components.