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Support services descriptions

Explore NetApp's cost-effective technical-support options for data storage.

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SupportEdge services

Discover live, cloud, and digital resources to deliver comprehensive support—whenever, wherever, and however you need it.

SupportEdge Expert

Includes all of the features of SupportEdge Advisor and more. Provides a superior customer experience through advanced proactive, predictive and personalized support delivered by NetApp specialists.

SupportEdge Advisor

Provides rapid proactive and predictive support delivered by NetApp specialists with access to the full suite of Active IQ Digital Advisor capabilities.

SupportEdge Advisor for public cloud services

Provides rapid proactive and predictive support for Cloud Volumes ONTAP or Cloud Insights.

SupportEdge Protect for Government

An add-on service for either SupportEdge Advisor or SupportEdge Expert that is designed to meet the needs of U.S. government organizations. Delivers advanced support performed by U.S. citizens on U.S. soil. All onsite support is delivered by technicians with appropriate security clearances.

SupportEdge Basic

Provides access to all NetApp support tools and technical specialists to keep your non-mission-critical systems up and running with all current software updates and patches.

Base Cloud Support

Provides access to support tools and technical support cloud specialists at no additional cost. Included with your NetApp cloud solution purchase.

SupportEdge Premium

For systems that require optimal performance, high availability, and expedited support. Combines remote services with expert onsite resources as needed.

SupportEdge Standard

Flexible technical support that offers faster response than warranty, including delivery and installation of replacement parts.

SupportEdge Secure for Government: Onsite

Tailored to the needs of U.S. government organizations. Offers Premium onsite and remote support while meeting security requirements.

SupportEdge Secure for Government: Parts Delivery

For U.S. government organizations that require Premium support with parts delivery only.

Software Support Plan

Provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.

Deployment services

Reduce risk and accelerate time to value for your new NetApp technology with a deployment service level that’s right for your business.

Basic Deployment

For customers who lack in-house expertise or prefer to focus IT staff on implementation activities

Standard Deployment

A high touch delivery model that accommodates additional preparation and personal touch points for requirements and planning

Advanced Deployment

Our highest level of implementation service delivered with NetApp best practices and produces a ready-for-production state

Find services that fit your situation

Maximize the uptime and efficiency of your data management infrastructure. Speed issue resolution.

Support Account Manager

Improve storage operations. Speed issue resolution with a personal support advocate.


Is a designated, customer-align cloud technical specialist to help customers navigate and execute on their NetApp hybrid multicloud strategies.

Residency Services

Increase the effectiveness of your IT organization with NetApp skilled and certified residents onsite.

Non-Returnable Disk Plus

When added to warranty or SupportEdge, allows you to keep or dispose of your own failed disks, memory, and SSD components.

Warranty/extended warranty hardware support

NetApp Warranty provides basic technical support and is referenced in the NetApp Support Services terms:

  • Remote technical support
  • Replacement parts shipped with next-local-business-day arrival
  • Access to the NetApp Support site
  • NetApp Active IQ™ analytics
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Support offerings terms of sale

Find details for:

  • General terms
  • Professional Services terms
  • End-User License Agreement
  • Channel End-User terms
  • Support Services terms
  • Software Licensing Guide
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Join the discussions

Explore issues and answers around NetApp storage solutions.

Dive into all things tech

Get the inside scoop on a variety of tech-related topics.

Mark your calendar

Browse events—live, online, and on demand—on the NetApp events calendar.

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