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Enable AutoSupport to get more insights and analytics for your StorageGRID system

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Ahmad Edalat
Ahmad Edalat
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NetApp® StorageGRID® support aims to minimize the problem determination and resolution time through the AutoSupport feature, which enables a StorageGRID system to send health and status messages to technical support. You can enable the AutoSupport feature when you first install StorageGRID, or you can enable it later.

Getting started

Once you enable the AutoSupport feature to send telemetry support data to NetApp, you can access the analytics and insight provided for your StorageGRID system on NetApp Active IQ®, which has recently been updated with new features and metrics for StorageGRID.

Here are some of the key benefits of enabling the AutoSupport feature for StorageGRID.

Once you enable the AutoSupport feature to send telemetry support data to NetApp, you can access the analytics and insight provided for your StorageGRID system on NetApp Active IQ®, which has recently been updated with new features and metrics for StorageGRID. 

Here are some of the key benefits of enabling the AutoSupport feature for StorageGRID.

  1. Automatic support case creation. StorageGRID uses AutoSupport information to automatically open support cases for a number of major system alerts. The automatic creation of support cases helps the support team to investigate and act quickly on possible issues.
  2. Minimization of problem determination and resolution time. The support telemetry information reported as part of AutoSupport message can help to greatly reduce the time it takes to determine and resolve problems.
  3. Access to NetApp Active IQ. Enabling the AutoSupport feature allows access to further analytics and insight into your StorageGRID system through Active IQ. Key metrics reported on Active IQ include:
    • Overall system health
    • Configuration best practices and risks
    • StorageGRID system inventory information, including grid, site, and individual node information
    • Capacity forecast planning
    • StorageGRID node details such as node type, storage appliance model, drive size, drive type, and RAID mode

Easy analytics and insight

By enabling the AutoSupport feature for StorageGRID, you allow NetApp support to reduce the problem determination and resolution time, and you also have a detailed view and full control of your StorageGRID system in a single dashboard. The StorageGRID dashboard on Active IQ is constantly being developed to give you even more analytics and insight.

Find out more

For a detailed explanation of all the analytics and insights available on the StorageGRID dashboard in Active IQ, read Enabling StorageGRID AutoSupport and integrating with Active IQ.

For background, read the blog about StorageGRID and Active IQ integration, The GRID is coming into view in Active IQ.

Ahmad Edalat

Ahmad is a Technical Marketing Engineer in NetApp's Foundational Data Services Business Unit working on NetApp StorageGRID (On premise Object Storage). He holds a computer engineering degree from Simon Fraser University. He has a deep passion for emerging technologies and S3 / object storage in particular. He focuses on performance and partner integration testing of StorageGRID and partner applications. In his free time, he enjoys spending time with family and friends.

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