韌性是不間斷娛樂的秘訣

概覽

Europa-Park Resort 不僅是一個旅遊目的地，更是一個龐大的營運中心，致力於一個共同的使命：傳遞快樂。它位於德國 Rust，是德國最大的主題樂園，也是歐洲第二大主題樂園。度假村由 Mack 家族經營超過 50 年，擁有 20 個歐洲主題園區、超過 100 個遊樂設施、Rulantica 水上樂園和高級餐廳 Eatrenalin。

但在雲霄飛車和魔法背後，隱藏著一個複雜的數位生態系統。從飯店入住登記和銷售點系統到遊樂設施上的安全感測器，資料是驅動遊客體驗的無形電流。

如今，IT 團隊能夠提供無縫、沉浸式的賓客體驗，即使在意外斷電的情況下也能實現零停機時間，因此他們可以專注於創新而不是疑難排解。

A resilient solution

To achieve true resilience, Europa-Park Resort turned to NetApp. The strategy focused on redundancy, automation, and tiering to balance performance with cost efficiency.

Continuous availability
Central to the solution are NetApp AFF A-Series systems running NetApp MetroCluster^® continuous availability and disaster recovery software. This configuration delivers live, synchronous mirroring across Europa-Park Resort's two primary data centers. It means that if one site goes down—whether due to fire, power loss, or maintenance—the other site can take over instantly with zero data loss.

Data management and security
Running on NetApp ONTAP^® software, the infrastructure gains simplified management and integrated security. This allows the team to handle software updates and maintenance without disrupting operations, a critical capability for a park that operates year-round.

Efficient tiering
To manage costs effectively without sacrificing performance, the team uses NetApp FAS systems for capacity storage. They implemented a tiered storage strategy where critical data, like the 505 VMs, resides on high-performance flash storage, while colder data and snapshots are automatically tiered to more cost-effective hybrid flash storage.

Results

The actual test of the new infrastructure came not during a disaster, but during routine maintenance.

“We did some work on our data center and took one side offline,” Höck recalls. In a traditional setup, this would have been a catastrophic outage affecting ticketing, hotels, and park operations.

Instead? Silence.

“Instantly, the other side took over. We didn’t have any downtime,” says Höck. “One side of the data center went down, and no one noticed. We tested it by accident, but it proved reliable. No problems. We’re always on.”

Key outcomes:

• 100% uptime: Ticketing, hotel check-in, and entertainment systems remain responsive even during high-demand periods or infrastructure failures.
• Peace of mind: With built-in redundancy and ransomware protection, the IT team spends less time fighting fires and more time supporting park expansion.
• Invisible IT: The ultimate goal was achieved. Guests enjoy a smooth experience without ever realizing the complex technology supporting their visit.

What’s next?

For Europa-Park Resort, the partnership with NetApp has transformed IT from a potential vulnerability into a silent powerhouse. By securing their data infrastructure, they have secured the magic of the guest experience.

Looking forward, the park is exploring a “cloud-smart” evolution, moving web-facing applications to the cloud while keeping mission-critical data securely on-premises. As they expand with new attractions and potential AR/VR experiences, they have the scalable foundation to handle the data explosion that comes with modern entertainment.

“We sell joy,” Höck says. “We sell entertainment, so everybody likes to go home and think, ‘Wow, that was great. I’d like to come again.’ Thanks to NetApp, the technology never gets in the way of that feeling.”