韧性是不间断娱乐的秘诀

概览

欧罗巴公园度假村不仅仅是一个目的地；它是一个致力于单一使命的大型运营：销售快乐。它位于德国的 Rust，是该国最大的主题公园，也是欧洲第二大主题公园。该度假村由 Mack 家族经营了 50 多年，设有 20 个以欧洲为主题的区域，有 100 多个景点，还有 Rulantica 水上公园和 Eatrenalin 精致餐厅。

但在过山车和魔力的背后，隐藏着一个复杂的数字生态系统。从酒店登记入住和销售点系统到游乐设施上的安全传感器，数据是为客人体验提供动力的无形电流。

如今，IT 团队提供无缝、身临其境的房客体验，即使在意外停电期间也能实现零停机时间，因此他们可以专注于创新而不是故障排除。

A resilient solution

To achieve true resilience, Europa-Park Resort turned to NetApp. The strategy focused on redundancy, automation, and tiering to balance performance with cost efficiency.

Continuous availability
Central to the solution are NetApp AFF A-Series systems running NetApp MetroCluster^® continuous availability and disaster recovery software. This configuration delivers live, synchronous mirroring across Europa-Park Resort's two primary data centers. It means that if one site goes down—whether due to fire, power loss, or maintenance—the other site can take over instantly with zero data loss.

Data management and security
Running on NetApp ONTAP^® software, the infrastructure gains simplified management and integrated security. This allows the team to handle software updates and maintenance without disrupting operations, a critical capability for a park that operates year-round.

Efficient tiering
To manage costs effectively without sacrificing performance, the team uses NetApp FAS systems for capacity storage. They implemented a tiered storage strategy where critical data, like the 505 VMs, resides on high-performance flash storage, while colder data and snapshots are automatically tiered to more cost-effective hybrid flash storage.

Results

The actual test of the new infrastructure came not during a disaster, but during routine maintenance.

“We did some work on our data center and took one side offline,” Höck recalls. In a traditional setup, this would have been a catastrophic outage affecting ticketing, hotels, and park operations.

Instead? Silence.

“Instantly, the other side took over. We didn’t have any downtime,” says Höck. “One side of the data center went down, and no one noticed. We tested it by accident, but it proved reliable. No problems. We’re always on.”

Key outcomes:

• 100% uptime: Ticketing, hotel check-in, and entertainment systems remain responsive even during high-demand periods or infrastructure failures.
• Peace of mind: With built-in redundancy and ransomware protection, the IT team spends less time fighting fires and more time supporting park expansion.
• Invisible IT: The ultimate goal was achieved. Guests enjoy a smooth experience without ever realizing the complex technology supporting their visit.

What’s next?

For Europa-Park Resort, the partnership with NetApp has transformed IT from a potential vulnerability into a silent powerhouse. By securing their data infrastructure, they have secured the magic of the guest experience.

Looking forward, the park is exploring a “cloud-smart” evolution, moving web-facing applications to the cloud while keeping mission-critical data securely on-premises. As they expand with new attractions and potential AR/VR experiences, they have the scalable foundation to handle the data explosion that comes with modern entertainment.

“We sell joy,” Höck says. “We sell entertainment, so everybody likes to go home and think, ‘Wow, that was great. I’d like to come again.’ Thanks to NetApp, the technology never gets in the way of that feeling.”