Sheila Rohra, Senior Vice President for Worldwide Services & Support, NetApp, leads a $2B+ business providing strategic services and customer support to some of the largest companies in the world. She and her team are responsible for the customer’s experience—from the sale of strategic, differentiated services to the delivery of award-winning support. During the past year, Sheila’s team has introduced new consumption-based models, including subscription and flat, predictable, flexible pricing, to the NetApp portfolio. As Chief Transformation Officer for NetApp in 2015, Sheila led the first phase of an ongoing initiative that reduced spending by $400M and improved the company’s operating margins from 7% to more than 20% in just three years.
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