On behalf of the entire NetApp team, I want to express our heartfelt hope that each of you and your loved ones are safe and healthy and, where necessary, that you are receiving the care you need. You have my commitment that we will take every necessary step to be the best partner in this quickly changing situation.
The impacts of COVID-19 are evolving rapidly. I want to share the steps that NetApp has taken and continues to take to keep our team and communities safe, minimize the spread of COVID-19, and deliver on our business commitments to all our key stakeholders.
You can find more detail in our FAQ, which we will update regularly as new information is available. If you have questions, please direct them to: COVID_Response@netapp.com.
NetApp is committed to helping you navigate these uncertain times and prepare for what comes next. Please don’t hesitate to reach out to understand how our team, experience and solutions can help.
We are also committed to helping our communities and are matching employee donations to COVID response organizations around the world. We are also evaluating other ways to help the most vulnerable.
As I said to our internal team, I am confident that we will find ways to cope, endure and become even stronger. Already there are early signs of progress in some parts of the world. I am certain that there will be a brighter morning that follows this patch of darkness. It may take a little while getting there, but with hope, faith, courage, hard work and persistence, it will come. And we will be stronger together.
Updated on 3/31/2020
What is NetApp doing to protect its employees, partners and customers?
At NetApp, the health and safety of our employees, partners, and customers is our number one priority. Like all businesses, we are closely monitoring the coronavirus (COVID-19) outbreak. We are following guidance from the U.S. Centers for Disease Control (CDC), the World Health Organization (WHO), and international and local health authorities in countries where we operate.
Our goal is to reduce the risk that anyone at NetApp might contract or inadvertently spread the virus. We have taken the following proactive steps to protect ourselves and others and minimize the spread of COVID-19:
As can be expected, we are monitoring the situation closely and may implement further measures in coordination with best practices and updated guidance from the relevant authorities.
How is NetApp providing professional services and support to its customers during the COVID-19 pandemic?
What are NetApp's current plans if supply chain disruptions affect NetApp’s ability to obtain hardware or replacement parts on time or at all?
Does NetApp have enough parts to support its customers?
Does NetApp provide essential services and critical infrastructure, as defined by US federal, state, and county rules?
Yes, NetApp provides ‘essential services’ and critical infrastructure under the definitions of most US and other government authorities. This includes: