功能表

支援服務說明

請瀏覽 NetApp 極具成本效益的資料儲存設備技術支援選項。

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SupportEdge services

Discover live, cloud, and digital resources to deliver comprehensive support—whenever, wherever, and however you need it.

SupportEdge Expert

Includes all of the features of SupportEdge Advisor and more. Provides a superior customer experience through advanced proactive, predictive and personalized support delivered by NetApp specialists.

Service description

SupportEdge Advisor

Provides rapid proactive and predictive support delivered by NetApp specialists with access to the full suite of Active IQ Digital Advisor capabilities.

Service description

SupportEdge Protect for Government

An add-on service for either SupportEdge Advisor or SupportEdge Expert that is designed to meet the needs of U.S. government organizations. Delivers advanced support performed by U.S. citizens on U.S. soil. All onsite support is delivered by technicians with appropriate security clearances.

Service description

Basic Support

Provides access to all NetApp support tools and technical specialists to keep your non-mission-critical systems up and running with all current software updates and patches.

Service description

SupportEdge Premium

For systems that require optimal performance, high availability, and expedited support. Combines remote services with expert onsite resources as needed.

Service description

SupportEdge Standard

Flexible technical support that offers faster response than warranty, including delivery and installation of replacement parts.

Service description

SupportEdge Secure for Government: Onsite

Tailored to the needs of U.S. government organizations. Offers Premium onsite and remote support while meeting security requirements.

Service description

SupportEdge Secure for Government: Parts Delivery

For U.S. government organizations that require Premium support with parts delivery only.

Service description

Software Support Plan

Provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.

Service description

Deployment services

Reduce risk and accelerate time to value for your new NetApp technology with a deployment service level that’s right for your business.

Basic Deployment

For customers who lack in-house expertise or prefer to focus IT staff on implementation activities

Service description

Standard Deployment

A high touch delivery model that accommodates additional preparation and personal touch points for requirements and planning

Service description

Advanced Deployment

Our highest level of implementation service delivered with NetApp best practices and produces a ready-for-production state

Service description

Find services that fit your situation

Maximize the uptime and efficiency of your data management infrastructure. Speed issue resolution.

Support Account Manager

Improve storage operations. Speed issue resolution with a personal support advocate.

Service description

Residency Services

Increase the effectiveness of your IT organization with NetApp skilled and certified residents onsite.

Service description

NetApp Solution Support for FlexPod

Supplements required product-level support from NetApp, Cisco, and VMware. Provides full-stack, single-point-of-contact technical support for key components of the FlexPod solution.

Service description

Multivendor Support Service for Converged Infrastructure

Supplements SupportEdge Premium and SupportEdge Secure technical support to resolve third-party product issues or interactions for the NetApp solution.

Service description

Multivendor Support Service for NetApp Private Storage for Cloud

Supplements SupportEdge Premium and SupportEdge Secure technical support for NetApp solutions. Provides solution identification used by technical support.

Service description

Non-Returnable Disk Plus

When added to warranty or SupportEdge, allows you to keep or dispose of your own failed disks, memory, and SSD components.

Service description

NetApp SolidFire Active Support

Provides technical support for SolidFire products purchased or renewed before July 10, 2017.

Service description

Warranty/extended warranty hardware support

NetApp Warranty provides basic technical support and is referenced in the NetApp Support Services terms:

  • Remote technical support
  • Replacement parts shipped with next-local-business-day arrival
  • Access to the NetApp Support site
  • NetApp Active IQ™ analytics
Service description
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Support offerings terms of sale

Find details for:

  • General terms
  • Professional Services terms
  • End-User License Agreement
  • Channel End-User terms
  • Support Services terms
  • Software Licensing Guide
Terms and conditions
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