NetApp Keystone Terms and Conditions

This site contains information for how to purchase NetApp’s Keystone Services.  Customers can either purchase Keystone direct from NetApp or via NetApp authorized resellers (“Resellers”) subject to terms either direct terms accepted by Customer or via terms passed through via NetApp authorized resellers (collectively the “Keystone Terms”).  Service Descriptions posted on this site are incorporated into the Keystone Terms that apply to the Subscription Services purchased. See below for information regarding how the Keystone Terms apply to your purchase of Subscription Services.

Customers can either purchase Keystone direct from NetApp or via NetApp Resellers. 

Direct Keystone Terms must be click accepted by Customers to become effective.  To view the most recent Keystone Terms that are applicable when Customers purchase Subscription Services directly from NetApp (“Direct Keystone Terms”) please click here.

The Keystone Terms that apply when Customers purchase Subscription Services from NetApp Resellers are the Keystone Channel End User Terms (“Channel Keystone Terms”).  To view the Channel Keystone Terms please click here.

To start the Keystone Order process, you first have to agree to the Keystone Terms. Click here to accept the Keystone Terms and begin the ordering process. After you’ve accepted the Keystone Terms, a Keystone representative will reach out to you to start the ordering process. Keystone Orders are subject to credit check and NetApp approval.

Keystone Orders are agreed upon between the Customer and Reseller.  Please contact your Reseller to put a Channel Keystone Order in place.^{Keystone availability varies by country. Please visit the NetApp Keystone Sales Contact page or consult a NetApp representative if you have questions about availability in your area.}

When Customer purchases a new Subscription Service pursuant to a Keystone Order, Service Description selected on such Keystone Order will apply to the Subscription Services purchased under such Keystone Order and will not change during Customer’s subscription for that Subscription Term. When NetApp introduces features, or functionality that was not previously included with the Subscription Service, NetApp may provide terms or make updates to the Service Descriptions that apply to Customer’s use of those new features, supplements, or related software. Any such updates will not apply to Customer’s then-current Service Description but instead will apply to Customer’s next Keystone Order for the applicable Subscription Service.

The Service Descriptions are effective as of the execution date of the applicable Keystone Order for Subscription Services (“Order Effective Date”) and apply solely with respect to the Subscription Services purchased by Customer under such Keystone Order. The Parties agree that these Service Descriptions govern Customer’s use of the Subscription Services under such Keystone Order. Capitalized terms used but not defined in these Service Descriptions have the meaning given to them in the Keystone Terms. The available Service Descriptions are listed below.