Descrizioni dei servizi di supporto

Esplora le convenienti opzioni di supporto tecnico di NetApp per lo storage dei dati.

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SupportEdge services

Discover live, cloud, and digital resources to deliver comprehensive support—whenever, wherever, and however you need it.

SupportEdge Expert

Includes all of the features of SupportEdge Advisor and more. Provides a superior customer experience through advanced proactive, predictive and personalized support delivered by NetApp specialists.

SupportEdge Advisor

Provides rapid proactive and predictive support delivered by NetApp specialists with access to the full suite of Active IQ Digital Advisor capabilities.

SupportEdge Protect for Government

An add-on service for either SupportEdge Advisor or SupportEdge Expert that is designed to meet the needs of U.S. government organizations. Delivers advanced support performed by U.S. citizens on U.S. soil. All onsite support is delivered by technicians with appropriate security clearances.

Basic Support

Provides access to all NetApp support tools and technical specialists to keep your non-mission-critical systems up and running with all current software updates and patches.

SupportEdge Premium

For systems that require optimal performance, high availability, and expedited support. Combines remote services with expert onsite resources as needed.

SupportEdge Standard

Flexible technical support that offers faster response than warranty, including delivery and installation of replacement parts.

SupportEdge Secure for Government: Onsite

Tailored to the needs of U.S. government organizations. Offers Premium onsite and remote support while meeting security requirements.

SupportEdge Secure for Government: Parts Delivery

For U.S. government organizations that require Premium support with parts delivery only.

Software Support Plan

Provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.

Deployment services

Reduce risk and accelerate time to value for your new NetApp technology with a deployment service level that’s right for your business.

Basic Deployment

For customers who lack in-house expertise or prefer to focus IT staff on implementation activities

Standard Deployment

A high touch delivery model that accommodates additional preparation and personal touch points for requirements and planning

Advanced Deployment

Our highest level of implementation service delivered with NetApp best practices and produces a ready-for-production state

Find services that fit your situation

Maximize the uptime and efficiency of your data management infrastructure. Speed issue resolution.

Support Account Manager

Improve storage operations. Speed issue resolution with a personal support advocate.

Residency Services

Increase the effectiveness of your IT organization with NetApp skilled and certified residents onsite.

NetApp Solution Support for FlexPod

Supplements required product-level support from NetApp, Cisco, and VMware. Provides full-stack, single-point-of-contact technical support for key components of the FlexPod solution.

Multivendor Support Service for Converged Infrastructure

Supplements SupportEdge Premium and SupportEdge Secure technical support to resolve third-party product issues or interactions for the NetApp solution.

Multivendor Support Service for NetApp Private Storage for Cloud

Supplements SupportEdge Premium and SupportEdge Secure technical support for NetApp solutions. Provides solution identification used by technical support.

Non-Returnable Disk Plus

When added to warranty or SupportEdge, allows you to keep or dispose of your own failed disks, memory, and SSD components.

NetApp SolidFire Active Support

Provides technical support for SolidFire products purchased or renewed before July 10, 2017.

Warranty/extended warranty hardware support

NetApp Warranty provides basic technical support and is referenced in the NetApp Support Services terms:

  • Remote technical support
  • Replacement parts shipped with next-local-business-day arrival
  • Access to the NetApp Support site
  • NetApp Active IQ™ analytics
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Support offerings terms of sale

Find details for:

  • General terms
  • Professional Services terms
  • End-User License Agreement
  • Channel End-User terms
  • Support Services terms
  • Software Licensing Guide
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