NetApp EU Data Act Connected Product And Related Services Disclosures

Last updated April 29, 2026

Scope of NetApp connected products and related services

For the purposes of these disclosures, NetApp hardware platforms with AutoSupport functionality are considered a “connected product” under Art. 2(5) of the EU Data Act.

For the purposes of these disclosures, NetApp Digital Advisor is considered a “related service” under Art. 2(6) of the EU Data Act.

Connected product disclosures (NetApp hardware platforms with AutoSupport functionality)

Art. 3(2)(a) of the EU Data Act: the type, format and estimated volume of product data which the connected product is capable of generating.

NetApp hardware platforms with AutoSupport functionality are capable of generating telemetry data in the form of AutoSupport messages, whose types and format are described in ONTAP 9 documentation and TR-4688: Security and privacy of NetApp telemetry data. The estimated volume depends on the user’s configuration but typically averages less than 10 MB per day in compressed form.

Art. 3(2)(b) of the EU Data Act: whether the connected product is capable of generating data continuously and in real-time.

NetApp hardware platforms with AutoSupport functionality are capable of generating data continuously and in real time.

Art. 3(2)(c) of the EU Data Act: whether the connected product is capable of storing data on-device or on a remote server, including, where applicable, the intended duration of retention.

NetApp hardware platforms with AutoSupport functionality collect pre-existing data from the device in the form of AutoSupport messages and send such messages to NetApp, where they are stored on remote NetApp servers. NetApp retains raw AutoSupport messages for up to 7 years, though a user may request their deletion at any time. More information can be found in TR-4688: Security and privacy of NetApp telemetry data.

Art. 3(2)(d) of the EU Data Act: how the user may access, retrieve or, where relevant, erase the data, including the technical means to do so, as well as their terms of use and quality of service.

Users may access and retrieve AutoSupport messages sent to NetApp through NetApp Digital Advisor. Terms of use are provided when accessing the NetApp Console, which includes Digital Advisor. Erasure of AutoSupport data is performed upon request by the user and described in TR-4688: Security and privacy of NetApp telemetry data.

Related service disclosures (NetApp Digital Advisor)

Art. 3(3)(a) of the EU Data Act: the nature, estimated volume and collection frequency of product data that the prospective data holder is expected to obtain and, where relevant, the arrangements for the user to access or retrieve such data, including the prospective data holder’s data storage arrangements and the duration of retention.

NetApp obtains telemetry data from AutoSupport in real time in the form of AutoSupport messages, whose nature is described in ONTAP 9 documentation and TR-4688: Security and privacy of NetApp telemetry data. The estimated volume depends on the user’s configuration but typically averages less than 10 MB per day in compressed form. Users may access and retrieve AutoSupport data through NetApp Digital Advisor. NetApp retains raw AutoSupport telemetry messages for up to 7 years, though a user may request their deletion at any time. More information can be found in TR-4688: Security and privacy of NetApp telemetry data.

Art. 3(3)(b) of the EU Data Act: the nature and estimated volume of related service data to be generated, as well as the arrangements for the user to access or retrieve such data, including the prospective data holder’s data storage arrangements and the duration of retention.

NetApp Digital Advisor is capable of generating reports containing related service data that enable a user to monitor and manage system health and operation success, as described in Digital Advisor documentation. Such reports can be generated manually on demand or on a weekly or monthly basis. Manually generated reports are retained for three months on NetApp-controlled servers. Scheduled reports are retained until replaced by the next report. The estimated volume of each report depends on which ones are selected by the user but does not typically exceed 25 MB for most reports and 100 MB for certain reports.

Art. 3(3)(c) of the EU Data Act: whether the prospective data holder expects to use readily available data itself and the purposes for which those data are to be used, and whether it intends to allow one or more third parties to use the data for purposes agreed upon with the user.

NetApp uses AutoSupport telemetry in Digital Advisor to deliver actionable predictive analytics and proactive support for NetApp systems. NetApp will allow third parties to use AutoSupport telemetry only with the user’s consent.

Art. 3(3)(d) of the EU Data Act: the identity of the prospective data holder, such as its trading name and the geographical address at which it is established and, where applicable, of other data processing parties.

The data holder is NetApp, Inc., headquartered at 3060 Olsen Drive, San Jose, CA 95128, USA.

Art. 3(3)(e) of the EU Data Act: the means of communication which make it possible to contact the prospective data holder quickly and communicate with that data holder efficiently.

Users may open a support case on the NetApp Support Site for any requests.

Art. 3(3)(f) of the EU Data Act: how the user can request that the data are shared with a third party and, where applicable, end the data sharing.

Users may open a support case on the NetApp Support Site for any requests.

Art. 3(3)(g) of the EU Data Act: the user’s right to lodge a complaint alleging an infringement of any of the provisions of this Chapter with the competent authority designated pursuant to Article 37.

NetApp affirms the user’s right to lodge a complaint alleging an infringement of any of the provisions of Chapter II of the EU Data Act with the competent authority in the EU Member State of their habitual residence, place of work or establishment designated pursuant to Article 37 of the EU Data Act.

Art. 3(3)(h) of the EU Data Act: whether a prospective data holder is the holder of trade secrets contained in the data that is accessible from the connected product or generated during the provision of a related service, and, where the prospective data holder is not the trade secret holder, the identity of the trade secret holder.

NetApp is not aware of trade secrets contained in the accessible connected product or related service data. This position will be reviewed periodically and updated where circumstances change.

Art. 3(3)(i) of the EU Data Act: the duration of the contract between the user and the prospective data holder, as well as the arrangements for terminating such a contract.

The user is directed to its agreements with NetApp under which the user purchased the relevant NetApp product.