25 years ago, we introduced NetApp® AutoSupport® in Data ONTAP® 3.0. AutoSupport sent configuration and event data from our storage systems back to our support and engineering teams. The goal was twofold: to understand how our customers were using our storage so we could build a better product, and to be able to quickly and efficiently support our customers when they had a problem. It was a win-win for NetApp and our customers, and the start of something great.
Along the way, we became more proactive. We could spot a failing disk drive and send a replacement before there was a problem. We had a database of known risk signatures and the corrective actions, and we could alert customers. Think of it as a form of AIOps — artificial intelligence for IT operations — before AIOps was cool.
Then came NetApp Active IQ®, which was another huge step forward. We used the massive amount of AutoSupport telemetry data from our installed base and the latest data science and predictive analytics techniques to expose risk factors and uncover potential problems before they occurred. Through a web UI or mobile app, Active IQ made it easy for customers to monitor the overall health of their environment and follow the steps to fix any problems.
Rip Wilson is a principal product marketing manager at NetApp with over 20 years of experience developing compelling messaging and content that communicates our unique business value. Rip holds a degree in business management from Georgia Tech. He is based in Colorado and enjoys golf, tennis, and poker.