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SupportEdge Services

Optimize your NetApp environment with predictive, proactive support.

New simplified, proactive, predictive services.

Get the most value from your NetApp solutions with our highest level of predictive, proactive technical support:

  • Optimize security, availability, and operation of your NetApp solutions with access to the new Active IQ Digital Advisor and its AIOps capabilities.
  • Enhance your support experience with personalized services such as managed software upgrades and periodic system health reviews.
  • Accelerate issue resolution with direct routing to level 2 support and priority queueing.
  • Control costs with flat-rate, predictable pricing across the lifecycle of your NetApp solution.
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SERVICE DESCRIPTION
SupportEdge Expert

Get the comprehensive support you need to keep your NetApp systems secure and running. Predictive, proactive support features enable you to get the most value from your NetApp solution:

  • Optimize security, availability, and operation of your NetApp solutions with access to the new Active IQ Digital Advisor and its AIOps capabilities.
  • Meet your availability requirements with optional parts delivery and replacement upgrades.
  • Control costs with flat-rate, predictable pricing across the lifecycle of your NetApp solution.
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SERVICE DESCRIPTION
SupportEdge Advisor

Get the comprehensive support you need to keep your NetApp systems secure and running. Designed specifically to meet the needs of U.S. government organizations, this service provides advanced support delivered from a NetApp Sensitive Compartmented Information Facility (SCIF) located in the United States. On-site support is delivered by field technicians who have appropriate access clearance. Secure, predictive, proactive support features enable you to get the most value from your NetApp solution:

  • Optimize security, availability, and operation of your NetApp solutions with access to the new Active IQ Digital Advisor and its AIOps capabilities.
  • Meet your availability requirements with optional parts delivery and replacement upgrades.
  • Accelerate issue resolution with direct routing to level 2 support and priority queueing.
  • Control costs with flat-rate, predictable pricing across the lifecycle of your NetApp solution.
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SERVICE DESCRIPTION
SupportEdge Protect for Government

Additional NetApp Support Services

SupportEdge Premium

For customers who want a high level of support, SupportEdge Premium combines innovative remote troubleshooting and resolution capabilities with expert on-site resources as needed.

SupportEdge Standard

For systems that do not require Premium support but need to be up and running for other applications, SupportEdge Standard delivers service options to assure availability.

SupportEdge Secure Government

SupportEdge Secure Government is tailored to the needs of government organizations worldwide, offering Premium support while meeting security requirements.

Software Support Plan

Get software support for your NetApp system and host-based software—including remote technical support, access to the NetApp Support site, and software updates. Software Support Plan is also included in any of our SupportEdge service plans.

Why NetApp Services?

Accelerate innovation.

Our services experts help you create a Data Fabric strategy, aligned to your business, to drive innovation and deliver improved business results—across cloud and on-premises.

Deliver guidance and expertise.

We collaborate with you to accelerate your digital transformation—delivering the right expertise to envision, deploy, and operate your data management solutions.

Increase lifetime solution value.

NetApp Services experts deliver proactive and predicative intelligence for optimizing the way you manage your solutions—across the data lifecycle—so you can spend more time on higher value work.