Fix your data storage problems. Fast.
Keep your application and business–critical data environments happy: enterprise-ready technical support.
Know your data is there when you need it. Our SupportEdge services combine live, cloud, and digital resources to deliver comprehensive support—whenever, wherever, and however you need it.
Only NetApp offers digital support featuring Elio and a unified view of AI-powered predictive analytics, metrics, and best-practice recommendations.
For customers who want a high level of support, SupportEdge Premium combines innovative remote troubleshooting and resolution capabilities with expert on-site resources as needed.
For systems that do not require Premium support but need to be up and running for other applications, SupportEdge Standard delivers service options to assure availability.
SupportEdge Secure Government
SupportEdge Secure Government is tailored to the needs of government organizations worldwide, offering Premium support while meeting security requirements.
Software Support Plan
Get software support for your NetApp system and host-based software—including remote technical support, access to the NetApp Support site, and software updates. Software Support Plan is also included in any of our SupportEdge service plans.
Why NetApp Services?
Our services experts help you create a Data Fabric strategy, aligned to your business, to drive innovation and deliver improved business results—across cloud and on-premises.
Deliver guidance and expertise.
We collaborate with you to accelerate your digital transformation—delivering the right expertise to envision, deploy, and operate your data management solutions.
Increase lifetime solution value.
NetApp Services experts deliver proactive and predicative intelligence for optimizing the way you manage your solutions—across the data lifecycle—so you can spend more time on higher value work.
Maximize the uptime and efficiency of your data management infrastructure—while speeding issue resolution.
For additional details on NetApp's industry-leading support offerings, please refer to the Service Descriptions.