Support Account Manager
Reduce disruptions. Improve operations. Resolve issues fast.
Up your game with personalized support.
As your personal advocate, a Support Account Manager (SAM) helps you improve storage operations and speed issue resolution.
The SAM works directly with your team to develop deep knowledge of your NetApp data storage environment, business goals, and service history.
Combined with ongoing health assessments of your IT environment, this knowledge lets your SAM reduce disruptions by identifying, predicting, and proactively addressing potential risks.
Operational costs DOWN. Data management efficiency and availability UP.
The SAM works directly with your team to provide:
- Proactive support—including an overall health assessment and application of storage best practices
- Upgrade advice—identifying upgrade needs and creating an upgrade plan.
- Reactive support—including end-to-end case and escalation management, root-cause analysis, and assistance with special projects
Why NetApp Services?
Our services experts help you create a Data Fabric strategy, aligned to your business, that drives innovation and delivers improved business results—across cloud and on-premises environments.
Deliver guidance and expertise.
We collaborate with you to accelerate your digital transformation—delivering the right expertise to envision, deploy, and operate your data management solutions.
Increase lifetime solution value.
NetApp Services experts deliver proactive and predicative intelligence for optimizing the way you manage your solutions—across the data lifecycle—so you can spend more time on higher value work.
Maximize the uptime and efficiency of your data management infrastructure—while speeding issue resolution.
For additional details on NetApp's industry-leading support offerings, please refer to the Service Descriptions.