Service Description Details
Find cost-effective technical-support options for data storage.
For customers who demand the highest level of support, SupportEdge Prestige provides a high-touch, concierge level support service with priority call routing, specialized tools, reporting and more.
For systems that require optimal performance, high availability, and expedited support. Combines remote services with expert onsite resources as needed.
Flexible technical support that offers faster response than warranty, including delivery and installation of replacement parts.
SupportEdge Secure for Government: Onsite
Tailored to the needs of U.S. government organizations. Offers Premium onsite and remote support while meeting security requirements.
SupportEdge Secure for Government: Parts Delivery
For U.S. government organizations that require Premium support with parts delivery only.
Software Support Plan
Provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.
For customers who lack in-house expertise or prefer to focus IT staff on implementation activities
A high touch delivery model that accommodates additional preparation and personal touch points for requirements and planning
Our highest level of implementation service delivered with NetApp best practices and produces a ready-for-production state
Support Account Manager
Improve storage operations. Speed issue resolution with a personal support advocate.
Increase the effectiveness of your IT organization with NetApp skilled and certified residents onsite.
NetApp Solution Support for FlexPod
Supplements required product-level support from NetApp, Cisco, and VMware. Provides full-stack, single-point-of-contact technical support for key components of the FlexPod solution.
Multivendor Support Service for Converged Infrastructure
Supplements SupportEdge Premium and SupportEdge Secure technical support to resolve third-party product issues or interactions for the NetApp solution.
Multivendor Support Service for NetApp Private Storage for Cloud
Supplements SupportEdge Premium and SupportEdge Secure technical support for NetApp solutions. Provides solution identification used by technical support.
Non-Returnable Disk Plus
When added to warranty or SupportEdge, allows you to keep or dispose of your own failed disks, memory, and SSD components.
NetApp SolidFire Active Support
Provides technical support for SolidFire products purchased or renewed before July 10, 2017.
Warranty/Extended Warranty Hardware Support
NetApp Warranty provides basic technical support and is referenced in the NetApp Support Services terms:
- Remote technical support
- Replacement parts shipped with next-local-business-day arrival
- Access to the NetApp Support site
- NetApp Active IQ™ analytics
Support Offerings Terms of Sale
Find details for:
- General terms
- Professional Services terms
- End-User License Agreement
- Channel End-User terms
- Support Services terms
- Software Licensing Guide