NetApp.com
Service Description Details Hero

Service Description Details

Find cost-effective technical-support options for data storage.

SupportEdge Services

Discover live, cloud, and digital resources to deliver comprehensive support—whenever, wherever, and however you need it.

 supportedge-prestige-450x115.jpg

SupportEdge Prestige

For customers who demand the highest level of support, SupportEdge Prestige provides a high-touch, concierge level support service with priority call routing, specialized tools, reporting and more.

Premium SupportEdge Card

SupportEdge Premium

For systems that require optimal performance, high availability, and expedited support. Combines remote services with expert onsite resources as needed.

Standard SupportEdge Card

SupportEdge Standard

Flexible technical support that offers faster response than warranty, including delivery and installation of replacement parts.

Secure Onsite Card

SupportEdge Secure for Government: Onsite

Tailored to the needs of U.S. government organizations. Offers Premium onsite and remote support while meeting security requirements.

Secure Parts Delivery Card

SupportEdge Secure for Government: Parts Delivery

For U.S. government organizations that require Premium support with parts delivery only.

Software Support Plan Card

Software Support Plan

Provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.

Deployment Services

Reduce Risk and accelerate time to value for your new NetApp technology with a deployment service level that’s right for your business.

basic-deployment-450x115.jpg

Basic Deployment

For customers who lack in-house expertise or prefer to focus IT staff on implementation activities

standard-deployment-450x115.jpg

Standard Deployment

A high touch delivery model that accommodates additional preparation and personal touch points for requirements and planning

advanced-deployment-450x115.jpg

Advanced Deployment

Our highest level of implementation service delivered with NetApp best practices and produces a ready-for-production state

Find services that fit your situation

Maximize the uptime and efficiency of your data management infrastructure. Speed issue resolution.

Support Account Manager Card

Support Account Manager

Improve storage operations. Speed issue resolution with a personal support advocate.

Residency Services Card

Residency Services

Increase the effectiveness of your IT organization with NetApp skilled and certified residents onsite.

Non-Returnable Disk Card

NetApp Solution Support for FlexPod

Supplements required product-level support from NetApp, Cisco, and VMware. Provides full-stack, single-point-of-contact technical support for key components of the FlexPod solution.

Multivendor Support Service for Converged Infrastructure

Supplements SupportEdge Premium and SupportEdge Secure technical support to resolve third-party product issues or interactions for the NetApp solution.

Multivendor Support Service for NetApp Private Storage for Cloud

Supplements SupportEdge Premium and SupportEdge Secure technical support for NetApp solutions. Provides solution identification used by technical support.

Non-Returnable Disk Plus

When added to warranty or SupportEdge, allows you to keep or dispose of your own failed disks, memory, and SSD components.

NetApp SolidFire Active Support

Provides technical support for SolidFire products purchased or renewed before July 10, 2017.