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NetAppU Certifications

Prepare for Your Exam

NS0-192
NetApp Certified Support Engineer

Candidates for NetApp Certified Support Engineer (NCSE) certification should have at least 6 to 12 months of experience with NetApp® solutions and technology, including on-site and remote support, general troubleshooting and root cause isolation, hardware replacement, documentation, node configuration, and software and firmware upgrades.

It is recommended (but not required) that NCSIE candidates first achieve the NetApp Certified Data Administrator (NCDA) certification.

Recommended Training and Resources:


To enroll in NetApp University training, you will need a NetApp Support Site account.

Take Your Exam

The NS0-192 exam includes 60 test questions, with an allotted time of 1-1/2 hours to complete. In countries where English is not the native language, candidates for whom English is not their first language will be granted a 30-minute extension to the allotted examination completion time.

Your results will be available in CertCenter two (2) to five (5) business days after you complete your exam.

The NCSE ONTAP (NS0-192) exam includes the following topics:

ONTAP® Fundamentals

  • Describe aggregate status
  • Describe how to troubleshoot AutoSupport
  • Describe clustering in ONTAP
  • Demonstrate knowledge of the steps required to upgrade a cluster
  • Describe space usage within ONTAP
  • Identify Advanced Disk Partitioning (ADP) implementation

Platforms and Storage

  • Demonstrate how to analyze storage controller issues
  • Identify HA and cluster interconnect statistics and error counts
  • Identify how ONTAP uses system memory and NVRAM
  • Describe replacement considerations for FRUs

Protocol Troubleshooting

  • Demonstrate knowledge of how to troubleshoot SAN protocols
  • Demonstrate knowledge of how to troubleshoot NFS
  • Demonstrate knowledge of how to troubleshoot SMB (CIFS)
  • Describe how to configure networks
  • Demonstrate knowledge of how to troubleshoot permissions
  • Identify how to capture a packet trace

Performance Analysis

  • Describe common performance bottlenecks
  • Identify various filesystem scanners
  • Describe how to collect performance statistics

NetApp® Data Protection and Management Software

  • Identify OnCommand® Suite products
  • Describe ONTAP data protection
  • Describe SnapCenter® or SnapDrive® software

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