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NetApp University Certification - FAQ


  • What is the NCSE certification and when will it be available?

    NCSE is certification for Support Engineers. We are working on this certification and hope to have at least one or two exams available by next year. Basically, it is for all candidates who support and troubleshoot NetApp products and solutions.
  • What is the NCEC certification and when will it be available?

    NCEC is our Elite Professional Certification and it is at least a year away. The candidate will be asked to design, install, support and troubleshoot NetApp products in a NetApp scenario-based solution.
  • How much does it cost to take an exam at a Prometric test site?

    The price of the exams varies from 150 USD to over 200 USD depending on the country in which you take the exam. For specific price information, please visit http://www.prometric.com/NetApp and search for a location nearest you.
  • How many times can I retake an exam?

    Candidates may attempt each NetApp certification exam up to four times in a twelve-month period, waiting a minimum of 30 calendar days between attempts. Exams that do not comply with the retake examination policy will be considered invalid. Exam retakes require payment of the full exam fee and are not discounted.

  • When will I receive my certificate?

    Certificates may take four to six weeks to process. You may request and use the appropriate certification logo as soon as we can verify your certification status. Click here for certification logo usage guidelines.

    To obtain the NetApp certification logo(s), please contact theNetApp University Support Group.

  • How will I know when my certification expires?

    NetApp University certifications are valid for two years from the date of attainment. In order to recertify, candidates must complete the recertification requirements or progress to the next level of certification while their certification is still valid. Holders of expired certifications must repeat the entire certification exam process in order to regain their certifications.

    Certification candidates are responsible for knowing the date that their certifications will expire. However, if a candidate submits a request, along with their certificate number, we will confirm the candidate's expiration date. We will not confirm candidate expiration dates to anyone other than the candidate.

    If the recertification requirements are not completed on or before the certification's expiration date, the certification will expire. There is no grace period or time extension for completing the recertification requirements.

  • What is the NetApp Candidate Employee Privacy Policy?

    This Privacy Policy applies to Exam results ("Exam Information") obtained from job related Accreditation and Certification Exams administered to NetApp employees by NetApp and/or NetApp's exam delivery partners.

    As an employee of NetApp, by taking a job related Exam administered by NetApp, the employee agrees to have NetApp use the Exam Information internally for administrative purposes, including sharing the Exam Information with the employee's manager and with NetApp in the United States. If the Exam is required as part of an employee's employment-related Exam requirements, then the Exam Information may be used as part of the employee's workplace performance evaluation and to help assign proper duties to the appropriate employees.

    NetApp will not share Exam Information, or any other personal employee information, with a party external to NetApp without the express written consent of the employee. An employee may request access to the Exam Information. The employee is responsible for checking that all information provided to NetApp in connection with their employment is accurate and up-to-date and assumes all liability for failure to do so. NetApp cannot be held responsible for any errors unless the employee has notified NetApp of the existence of such errors.

    NetApp uses industry standard physical and procedural security standards to protect Exam Information from unauthorized access. Hard copy files are restricted and are only accessed by authorized individuals based upon department and employment responsibilities.
  • What courses are available for exam preparation and where do I take them?

    Please visit Learning Partners for a list of NetApp global Authorized Learning Partners and listings of available courses.
  • How do I create or request NOW™ access?

    Go to https://now.netapp.com/eservice/public/webreg/RemindMePassword.jsp to create your NOW account. You may apply for a NOW user ID and password by filling out the short online application form. You will need to provide your name, company name, and contact information, including your e-mail address. If you know your product serial number, please include it on the application form in the appropriate box to expedite the creation of your account. New accounts can take up to a full business day to process, especially if no serial number is provided. If you are having problems with your NOW account, please send an e-mail to nowadmin@netapp.com.

    If you have any additional questions that are not addressed here, go to the NetApp University Support Group Web page for further assistance.
  • What is CertMetrics and how do I access it?

    CertMetrics is a certification tracking system designed to give candidates access to their certification information. Using this system, candidates are able to view exam history, track certification status, check fulfillment status and manage transcripts of their exam and certification history. Visit https://www.certmetrics.com/netapp/login.aspx to begin tracking your progress toward certification.

    For instructions on how to use the system, download the NetApp CertMetrics User Guide.