NetApp Certified Support Engineer (NCSE) Exam

Learn more about the NS0-191 exam for NCSE certification.

NetApp Certified Support Engineer

The NS0-191 exam includes 60 test questions, with an allotted time of 1-1/2 hours to complete. In countries where English is not the native language, candidates for whom English is not their first language will be granted a 30-minute extension to the allotted examination completion time.

The passing score for this exam is 63% (38 of 60 items answered correctly).

The NS0-191 exam includes the following topics:

ONTAP® Fundamentals

  • Describe aggregate status
  • Describe how to troubleshoot AutoSupport
  • Describe clustering in clustered Data ONTAP
  • Demonstrate knowledge of the steps required to upgrade a cluster
  • Describe space usage within Data ONTAP
  • Identify Advanced Disk Partitioning (ADP) implementation
Platforms and Storage
  • Demonstrate how to analyze storage controller issues
  • Identify HA interconnect statistics and error counts
  • Identify how Data ONTAP uses system memory and NVRAM
  • Describe replacement considerations for FRUs
Protocol Troubleshooting
  • Describe SAN components
  • Demonstrate knowledge of how to troubleshoot NFS
  • Demonstrate knowledge of how to troubleshoot SMB (CIFS)
  • Describe how to configure networks
  • Demonstrate knowledge of how to troubleshoot permissions
  • Identify how to capture a packet trace
Performance Analysis
  • Describe common performance bottlenecks
  • Identify various filesystem scanners
  • Describe how to collect performance statistics
NetApp® Data Protection and Management Software
  • Identify OnCommand® Suite products
  • Describe Data ONTAP data protection
  • Describe SnapManager® or SnapDrive® software
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