HW Warranty Support and SupportEdge Upgrade Options:
Feature	Support Included with Hardware Product Warranty	SupportEdge Standard	SupportEdge Premium
Storage System Installation	Not included but available for purchase	Not included but available for purchase	Included[*]
24x7 Remote Technical Support	Included	Included with hardware warranty	Included with hardware warranty
Target Response Objectives for Remote Technical Support	Not available	Priority 1: 2 hours Priority 2: 4 hours Priority 3: 16 hours Priority 4: 36 hours (all times on a 24x7 basis)	Priority 1: 30 minutes Priority 2: 2 hours Priority 3: 8 hours Priority 4; 24 hours (all times on a 24x7 basis)
Replacement Parts	Included	Included with hardware warranty	Included with hardware warranty
Replacement Parts Target Response Objectives and Installation	Next business day Customer installs all Replacement Parts.	Choose one of the following:[**] •  24x7, 4-hour (NetApp installs all Replacement Parts) •  24x7, 4-hour (Customer self-installs all Replacement Parts) •  Next business day (NetApp installs all Replacement Parts)	NetApp installs all Replacement Parts. Choose one of the following:[**] •  24x7, 2-hour •  24x7, 4-hour •  Next business day
Onsite Support	Not available	Not available	Included
NetApp Unified Support (enhanced 3rd party product support)	Not available	Not available	Included
Installation of Remedial Software Updates	Not available	Not available	Included
Software Support Plan	Not Included but available for purchase	Included	Included
24x7 Access to NetApp Support Site	Included	Included with hardware warranty	Included with hardware warranty
AutoSupport My AutoSupport NetApp Remote Support Diagnostics Tool	Included	Included with hardware warranty	Included with hardware warranty

Feature	Software Support Plan
24x7 Remote Technical Support	Included for software
24x7 Access to NetApp Support Web Site	Included
Software Updates	Included

^[*] If Customer is purchasing SupportEdge Premium from an authorized NetApp reseller, the reseller may choose to replace Storage System Installation with their own installation service. In this instance, the price of SupportEdge Premium would be reflective of this feature not being included.

^[**] Response time availability based on the install location of the NetApp equipment.