With our wide range of value-added support offerings, you can take advantage of increased support for your data center infrastructure.
NetApp Support Account Manager PDF - proactive personalized service designed to reduce risk, minimize issues, and gain operational consistency.
NetApp Support Advisor PDF - your support advocate focused on optimizing your storage infrastructure through support best-practices and incident management.
NetApp Resident Support Engineer PDF - day-to-day onsite support from a dedicated expert on NetApp products, processes, and tools to more quickly facilitate storage health, case management, and routine maintenance. This offer is under limited availability. Check with your NetApp Account Manager or certified partner for more information.
Regulatory Advantage PDF - Strengthen your existing NetApp support by adding the Regulatory Advantage service, tailored for healthcare organizations and designed to avoid the high cost of security breaches and HIPAA noncompliance.
| Reactive |
| 24x7 P1 case management |
Yes |
Yes |
Yes |
| P2-P4 case escalation management |
Yes |
Yes |
Yes |
| Process post-mortems |
Yes |
Yes |
Yes |
| Technical root-cause analysis |
Yes |
Yes |
Yes |
| Education |
| NetApp Support process review |
Yes |
Yes |
Yes |
| NetApp Support Site and tools review |
Yes |
Yes |
Yes |
| Product Tech Talks facilitation |
No |
No |
Yes |
| Account Management |
| Monthly service review meetings (iSAM Quarterly) |
Yes |
Yes |
Yes |
| Installed base data management assistance |
No |
Yes |
Yes |
| Lifecycle management reports (EOS and service contract expiry) |
No |
Yes |
Yes |
| Account documentation |
No |
No |
Yes |
| Proactive |
| Monthly best pratice recommendations and tracking DATA ONTAP® (iSAM Quarterly) |
No |
Yes |
Yes |
| Case trending analysis |
No |
Yes |
Yes |
| Field alert analysis |
No |
Yes |
Yes |
| Reporting (storage efficiency and capacity |
No |
No |
Yes |
| Upgrade Advisor |
| Data Ontap release recommendations and bug tracking |
No |
Yes |
Yes |
| Regular Data Ontap upgrade advice |
No |
Yes |
Yes |
Find out how our industry-leading global support will help you maximize the return on your NetApp investment and keep your data available: