Sunnyvale, Calif. -
May 14, 2009 - NetApp (NASDAQ: NTAP) announced today that
its Technical Support Center achieved certification under the
prestigious Service Capability & Performance Standards. NetApp
achieved certification under the SCP Support Standard after an
extensive audit of its Research Triangle Park, North Carolina,
support center. The SCP Standards quantify the effectiveness of
customer support based upon a stringent set of performance
standards and best practices in the industry.
"The importance of the SCP Standards as an
ongoing quality initiative at NetApp cannot be understated. The
achievement of SCP certification ensures we are providing the
highest levels of world-class support to our valued customers,"
said Denise Cox, senior vice president for NetApp Global Support.
"Our global support teams take pride in helping customers with
their critical business data; our commitment gives customers peace
of mind knowing that capable resources are available 24x7."
The SCP Support Standard is part of a suite
of service capability and performance standards designed to improve
the quality and effectiveness of technology service operations. A
consortium of leading technology companies and Service Strategies
Corporation created the internationally recognized standards, which
define best practices for delivering world-class technology service
and support, quantify performance levels, and establish a
foundation to build on existing quality processes. Certification
requires comprehensive audits and annual recertification to confirm
that companies continue to meet the requirements of the
"By passing the rigorous requirements
necessary to achieve SCP Certification, NetApp has made it clear
they are committed to delivering world-class support to their
customers," said Gordy Stauffer, SCP auditor. "During the SCP
audit, NetApp demonstrated a clear commitment to customer
satisfaction and continuous improvement."
NetApp joins the ranks of other leading
technology companies, including Lockheed Martin Incorporated, GE
Healthcare, McKesson Corporation, and Nokia, among others, that
have achieved the prestigious and sought-after SCP certification.
Currently, more than 200 technology support organizations around
the world participate in the SCP program.
About Service Strategies
Headquartered in San Diego, CA, Service Strategies advances service
excellence for quality-minded organizations by providing industry
standards, strategic advisory services and career development
solutions that ensure delivery of consistent, high-quality service
and support. Service Strategies applies a proven benchmark process
to its standards programs that measure and drive effectiveness for
continuous service improvement. In addition, the company's tailored
training programs enhance the careers of service professionals
throughout the industry and lead to increased organizational
effectiveness. The world's leading service and support providers
use Service Strategies' Service Capability & Performance (SCP)
Standards as a roadmap for service excellence. For more
information, visit www.servicestrategies.com, call toll free
800.552.3058, or email email@example.com
NetApp creates innovative storage and data management solutions
that accelerate business breakthroughs and deliver outstanding cost
efficiency. Discover NetApp's passion for helping companies around
the world go further, faster at www.netapp.com.
To learn more about the history and culture
of NetApp, get a copy of How to Castrate a Bull by NetApp
founder Dave Hitz at www.howtocastrateabull.com.
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