NetApp Receives Aberdeen Group’s Industry Achievement Award for Service Excellence

SUNNYVALE, Calif. - October 9, 2008 - NetApp (NASDAQ: NTAP) today announced that it has been named a recipient of the Service Management Achievement Award for Executive Stewardship by the Aberdeen Group. Aberdeen selected NetApp for this award based on research and evaluation of NetApp's services and support business performance during the last 12 months.

According to Aberdeen's independent industry research, NetApp employed industry benchmark service leadership that drove noteworthy performance improvements during the period 2005 to 2007 in both strategic and operational categories of the services and support business. Specific best-in-class improvements were noted in areas including time to resolve, cost per case, same-day resolution rates, customer satisfaction, and support tools and automation.

Award nominees are derived from 12 months of Aberdeen research, and are categorized for achievement in 1 of 5 areas: innovation in technology, performance excellence, process excellence, business evolution, or executive stewardship in the global supply management arena. Global service officers gathered at the annual Chief Service Officer's Summit hosted by the Aberdeen Group, a Harte-Hanks Company (NYSE:HHS), where recipients of these awards were acknowledged on October 2 and 3 in San Francisco, California.

"Exceptional leadership in services and support requires exceptional people working smart and hard at all levels," said Ed Deenihan, executive vice president of NetApp Global Services. "NetApp Global Services' leadership, at all levels, is the strongest I've ever seen in my career. This award from the Aberdeen Group validates and recognizes our focus on, and results in, service and support over the past several years."

The Aberdeen Group Industry Achievement Award for Service Excellence complements other recognition that NetApp has received, including the Service & Support Professionals Association (SSPA) STAR Service Award. NetApp is a five-year recipient of this award, which recognizes SSPA Member Support Centers that excel and provide superior customer service. NetApp was recently inducted into the SSPA STAR Award "Hall Of Fame." In addition, NetApp's Technical Support Center achieved certification under the prestigious Service Capability & Performance (SCP) Standards.

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About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to AberdeenTM for insights that drive decisions. For additional information, visit Aberdeen at or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to

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