NetApp Recognized for Best Practices in Service and Support

SUNNYVALE, Calif. - July 21, 2008 - NetApp (NASDAQ: NTAP) today announced that it has received a 2008 Service and Support Professionals Association (SSPA) STAR Award for Best Practices in Knowledge Management. Winners were honored during an awards ceremony at the SSPA Best Practices Conference in Santa Clara, California, where NetApp was also inducted into the SSPA Hall of Fame. This special recognition is awarded to a select group of companies that have won five SSPA STAR Awards since the program's inception in 1989.

The STAR Awards are among the highest honors in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide. Winning a STAR Award is a sign of peer recognition and of being one of the best in the business. There are two major categories of STAR Awards: "Service Excellence" and "Best Practices."

"The prestigious peer-recognition awards honor companies that demonstrate ongoing high-level commitment to delivering world-class results in software and technical support," said Stephen Smith, executive director, SSPA. "These outstanding service and support organizations exemplify the 'Essential Elements of Support' theme of our conference, and we are pleased to recognize them for mastering core fundamentals that take service and support to the next level-from break-fix to breakthrough support."

"We are honored to be selected again as a winner of the STAR Awards," said Rusty Walther, senior vice president of Services and Support at NetApp. "To be a part of the SSPA's Hall of Fame is a special honor that complements our belief in the importance of helping our customers leverage the most value from their IT investments through world-class service and support."

For more information about the SSPA STAR awards, visit
For more information about NetApp service and support, visit

About the Service & Support Professionals Association (SSPA)
Founded in 1989, the Service & Support Professionals Association (SSPA) has become the largest and most influential industry trade group for technology service and support professionals. Its nearly 200 member companies represent tech support, field service, and customer relations organizations around the globe.

About NetApp
NetApp creates innovative storage and data management solutions that accelerate business breakthroughs and deliver outstanding cost efficiency. Discover NetApp's passion for helping companies around the world go further, faster at

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