Sunnyvale, Calif. - July 14, 2008 - NetApp
(NASDAQ: NTAP) announced today that its Technical Support Center
has achieved certification under the prestigious Service Capability
& Performance (SCP) Standards. NetApp achieved certification
under the SCP Support Standard after an extensive audit of its
Research Triangle Park, North Carolina, support center. The SCP
Standards quantify the effectiveness of customer support based upon
a stringent set of performance standards and best practices in the
industry.
"This important and coveted industry certification is just one
more proof point that demonstrates NetApp's commitment to
world-class support," said Rusty Walther, senior vice president for
NetApp Global Support. "Our support systems and teams around the
world deliver peace of mind to those entrusted with the care of
their corporate data, and we take that responsibility very
seriously."
The SCP Support Standard is part of a suite of service
capability and performance standards designed to improve the
quality and effectiveness of technology service operations. A
consortium of leading technology companies, along with Service
Strategies Corporation, created the internationally recognized
standards, which define best practices for delivering world-class
technology service and support, quantify performance levels, and
establish a foundation to build on existing quality processes.
Certification requires comprehensive audits and annual
recertification to confirm that companies continue to meet the
requirements of the program.
"By passing the rigorous requirements necessary to achieve
certification against SCP Standards, NetApp has made it clear that
it is committed to delivering world-class support to its
customers," said Gordy Stauffer, SCP auditor. "During the SCP
audit, NetApp demonstrated a clear commitment to customer
satisfaction and continuous improvement."
NetApp joins the ranks of other leading technology companies
that have achieved the prestigious and sought-after certification
against SCP Standards, including Lockheed Martin Incorporated, GE
Healthcare, McKesson Corporation, Rockwell Automation, and Nokia,
among others. Currently, more than 200 technology service and
support organizations around the world participate in the SCP
Standards program.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service
excellence for quality-minded organizations by providing industry
standards, strategic advisory services and career development
solutions that ensure delivery of consistent, high-quality service
and support. Service Strategies applies a proven benchmark process
to its standards programs that measure and drive effectiveness for
continuous service improvement. In addition, the company's tailored
training programs enhance the careers of service professionals
throughout the industry and lead to increased organizational
effectiveness. The world's leading service and support providers
use Service Strategies' Service Capability & Performance (SCP)
Standards as a roadmap for service excellence. For more
information, visit www.servicestrategies.com, call toll free
800.552.3058, or email info@servicestrategies.com.
About NetApp
NetApp creates innovative storage and data management solutions
that accelerate business breakthroughs and achieve outstanding cost
efficiency. Discover our passion for helping companies around the
world go further, faster at www.netapp.com.
Press Contact:
NetApp PR Hotline
(408) 822-3287
xdl-uspr@netapp.com