Network Appliance Wins SSPA WebStar Service Award for Fourth Year

Sunnyvale, Calif. - April 6, 2004 -- The Service & Support Professionals Association (SSPA), the leading industry association for IT support professionals, announced today that Network Appliance (NASDAQ: NTAP), a leading provider of enterprise network storage solutions, was awarded a prestigious WebStar Service Award at the annual SSPA Conference @ San Diego on April 5, 2004. The annual WebStar Service Awards recognize SSPA Member Support Centers that excel and ultimately provide superior customer service to their online customers.

The SSPA Advisory Board selected the company's NOW™ (NetApp on the Web) site, a Web-based customer portal that provides key tools and functionality for customer support, for the fourth year. Key site features include:

  • Real-time access to software updates and parts delivery
  • Simplified and centralized case management
  • Personalized peer-to-peer collaborative support portals
  • Real-time online configuration management via AutoSupport
  • Access to a robust knowledge base and technical content

"Network Appliance won the WebStar Service Award because it consistently delivers world class web-based services," said Bill Rose, SSPA Founder/CEO. "The award serves as the highest form of recognition the company can receive in the service and support industry."

"Winning the WebStar Service Award demonstrates our company's commitment to the total customer experience," said Phil Williams, vice president of Worldwide Services Marketing at Network Appliance. "It is yet another milestone in our company's global customer service and support program as we continue to leverage technology and innovation to deliver real-time benefits to our customers."

About the WebStar Service Awards

The WebStar Service Awards are one of the vehicles that companies can use to promote themselves. By prominently displaying the WebStar logo on corporate web sites, customers can quickly identify which companies have met the criteria needed to be WebStar Service Award Winners. As a result, online consumers should get a high level of assurance as to the level of customer service they will receive if they choose to use customer support on that particular site.

About Network Appliance

Network Appliance is a world leader in unified storage solutions for today's data-intensive enterprise. Since its inception in 1992, Network Appliance has delivered technology, product, and partner firsts that continue to drive "The evolution of storage™." Information about Network Appliance™ solutions and services is available at

About SSPA

Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 23,800 service professionals at 2,700 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to or send an email to

Press Contact:
Marla Dierkes
Network Appliance, Inc.
(408) 822-3580