Opportunity

Symantec built one of the world’s largest virtual private clouds to improve business agility.

Results

700 Years

Efficiency Gain

Products & Solutions

Symantec

Deploying data centers in 15 minutes.

The global leader in information security and management, Symantec protects more data than any other company on the planet. Customers, from individual consumers to the largest enterprises, depend on Symantec technology and services to help them navigate the increasing complexity of the threat landscape and stay a step ahead of the latest business trends.

Complex and siloed IT processes hampered the company’s ability to support enterprise customers. At hundreds of labs around the world, support engineers spent weeks physically building test environments to replicate and troubleshoot customer issues. Environments could be used by only one team at a time before being rebuilt by another team. The cost of supporting Symantec’s global footprint was unsustainable.

The solution was Granite Labs: a massively scalable cloud platform that enables support engineers to quickly replicate customer production environments. Users could choose from a catalog of more than 1,400 user-created templates to deploy a fully functional software-defined data center in as little as 15 minutes.

Granite Labs was a runaway success. In just three years, it jumped from 100 users in enterprise support to more than 7,000 users across the company. Today, it draws users from nearly every department—from education to marketing, sales, QA, and R&D. The lab’s prebuilt environments have saved the company millions of dollars and accelerated the time to deploy a virtual data center by at least two weeks. This alone has eliminated more than 37,000 weeks of effort and has given employees on-demand access to the resources they need to better serve their customers.

About this Customer

Symantec Corporation (NASDAQ: SYMC) protects the world’s information, wherever it is stored or accessed and operates the largest civilian cyberintelligence threat network in the world. The company’s more than 20,000 employees reside in more than 50 countries and are pioneering new solutions in growing markets. 99% of Fortune 500 companies are Symantec customers. www.symantec.com.

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