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Mercy Technology Services

Improving Patient Care with Flash-Accelerated Analytics

An industry leader in healthcare technology, Mercy Technology Services (MTS) serves as the information technology backbone of Mercy, the fifth-largest Catholic health system in the United States.

For MTS, maintaining its pioneer status means turning exponential data growth from a burden into an opportunity for innovation. MTS uses NetApp® All Flash FAS to continue the work of its founders and set new standards for patient care.

Supporting a fast and easy rollout, a physical AltaVault AVA400 appliance was deployed within hours. It is capable of accommodating over 4PB of logical data in the cloud—enough to support Engage's hosted MEDITECH backup environment for years to come. Engage uses equally easy to deploy virtual AltaVault devices to support its off-site backup-to-cloud services. Effortless integration with existing backup software, and automated, hands-off management, allows for a fast ramp up and easy administration. That means Engage and hospital IT teams can focus more of their time on mission-enhancing projects. For smaller practices with limited or no IT support, it means clinicians no longer need to take time away from their jobs to change out tapes.

AltaVault also provides fully encrypted in flight and at rest backups with local key management for complete customer control. This helps ensure that patient data is always accessible to authorized personnel for quality care, yet safe and compliant—both on-premises and in Engage’s HealthCloud ObjectStore. Other beneficial AltaVault functionality includes deduplication and compression, which maximize efficiency and extend investment value. For example, Engage can condense over 100TBs of daily, weekly, monthly, and annual backups in a typical hosted hospital’s MEDITECH instance to around 37TBs. And because Engage bases service costs on the deduplicated data rates customers get more value for their dollar as well.

About this Customer

As the technology backbone of Mercy, the fifth-largest Catholic health system in the United States, MTS supports a network of more than 3,500 physicians and 65,000 healthcare technology users nationwide. Its pioneering Epic EHR (electronic health record) software-as-a-service (SaaS) offering is used by hospitals throughout the country.

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