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Overview SupportEdge
Premium 		SupportEdge
Government 		SupportEdge
Standard 		eSupport

eSupport

Key Points:
  • Automated Remote Diagnostics Tool works 24x7 and frees up your staff.
  • Secure high-speed notification of issues lets NetApp address problems fast AND Cuts resolution time in half.
  • Performance monitoring and intelligent IT services catch small issues before they become large ones.
  • Powerful visual interface lets you monitor and manage configurations at the company or device level.

Take advantage of electronic tools with intelligent support automation and robust visual information. Empower your staff, reduce the overhead of support events, and increase operational efficiency.

Are you frustrated by having to "fight fires" when crashes occur? NetApp's eSupport works like a fire-prevention program. Industry-leading support automation tools identify issues early, before they have an impact, and can initiate a fix without customer burden, before people even know there's a potential problem.

NetApp's proactive eSupport suite provides an early warning system that can actually reduce the number and severity of Technical Support cases.

Support Automation works 24x7 to benchmark system status, collect diagnostic information behind the scenes, and issue proactive alerts. You can view the full scope of your NetApp® environment on demand, at the company or device level.

NetApp AutoSupport results:

  • Systems utilizing AutoSupport have 12% fewer P1 & P2 cases than non AutoSupport systems.
  • With AutoSupport, cases are resolved twice as fast as non AutoSupport generated cases.
  • AutoSupport generates 3/4 of all support cases, reducing customer overhead and proactively alerting of potential problems.

 Review IDC Impact Study to see real customer results (PDF).

NetApp's eSupport suite of Support Automation tools includes:

  • NetApp Remote Support Diagnostics Tool
  • NetApp Premium AutoSupport
  • NetApp AutoSupport

Learn about NetApp's Support Offerings (PDF).