Value-Added Services

Benefit from our value-added support offerings that allow you to customize your level of support to match your business strategy.

With our wide range of value-added support offerings, you can take advantage of increased support for your data center infrastructure.

NetApp Support Account Manager PDF - proactive personalized service designed to reduce risk, minimize issues, and gain operational consistency.

NetApp Support Advisor PDF - your support advocate focused on optimizing your storage infrastructure through support best-practices and incident management.

NetApp Resident Support Engineer PDF - day-to-day onsite support from a dedicated expert on NetApp products, processes, and tools to more quickly facilitate storage health, case management, and routine maintenance. This offer is under limited availability. Check with your NetApp Account Manager or certified partner for more information.

Regulatory Advantage PDF - Strengthen your existing NetApp support by adding the Regulatory Advantage service, tailored for healthcare organizations and designed to avoid the high cost of security breaches and HIPAA noncompliance.

  Support Advisor Introduction Support Account Manager Support Account Manager
24x7 P1 case management Yes Yes Yes
P2-P4 case escalation management Yes Yes Yes
Process post-mortems Yes Yes Yes
Technical root-cause analysis Yes Yes Yes
NetApp Support process review Yes Yes Yes
NetApp Support Site and tools review Yes Yes Yes
Product Tech Talks facilitation No No Yes
Account Management
Monthly service review meetings (iSAM Quarterly) Yes Yes Yes
Installed base data management assistance No Yes Yes
Lifecycle management reports (EOS and service contract expiry) No Yes Yes
Account documentation No No Yes
Monthly best pratice recommendations and tracking DATA ONTAP® (iSAM Quarterly) No Yes Yes
Case trending analysis No Yes Yes
Field alert analysis No Yes Yes
Reporting (storage efficiency and capacity No No Yes
Upgrade Advisor
Data Ontap release recommendations and bug tracking No Yes Yes
Regular Data Ontap upgrade advice No Yes Yes

Find out how our industry-leading global support will help you maximize the return on your NetApp investment and keep your data available: