FlexPod Co-operative Support Model

The FlexPod Co-operative Support Model resolves 98% of support issues on first contact.

NetApp and Cisco have established a strong, scalable and flexible co-operative Support Model to address the requirements of the FlexPod® converged infrastructure. Your IT staff chooses which vendor to call based on their initial assessment of the problem’s origin; multi-vendor engineers respond to resolve the issue fast, using shared communications, training, and an escalation process that leads to 98% resolution on first contact. And now, Microsoft and Citrix have joined our ecosystem of Co-operative Support partners, joining VMware and other major vendors.

co-operative Support delivers NetApp and Cisco expertise. Relationships among executives, business units and engineering teams give you simplified, streamlined support to keep mission-critical data centre infrastructure up and running at peak.