NetApp University Certification - FAQ

NS0-145 Frequently Asked Questions

NS0-502 Frequently Asked Questions

NS0-504 Frequently Asked Questions

NS0-505, NetApp Certified Implementation Engineer – SAN, E-Series Frequently Asked Questions

NS0-155 Frequently Asked Questions:

NS0-170 Frequently Asked Questions

NS0-171 Frequently Asked Questions

NS0-156 Frequently Asked Questions

NS0-510 Frequently Asked Questions

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General Questions

  • I'm new to data management and storage networking. Where should I start?
    For a vendor-neutral overview of how to architect, implement and support storage networking solutions, check out the Storage Networking Industry Association (SNIA) Storage Networking Certification Program . The SNIA specializes in advancing IT technologies, standards and education programs for all IT professionals. Its certification programs align with NetApp certification programs and we recommend them to anyone seeking a basic foundation in storage and data management.
  • How much does it cost to take a NetApp certification exam?
    All NetApp certification exams are administered through a third-party testing company. Certification exams can vary in price from US$150 to over US$200, depending on the exam and the country in which you take the exam. For specific price information, visit www.pearsonvue.com/netapp .
  • What are the steps to certification?
    • Prepare for your exam.
      • Take a practice test where available to identify your strengths and weaknesses.
      • Take a NetApp University training course. Visit the NetApp University Certification Website and select your certification program. Select your exam from the programs page and scroll down to find a list of recommended training courses for that exam. To enroll in a NetApp University training course, you will need a NetApp Support Site account. Create a NetApp Support Site account.
      • Visit the NetApp University Community to discuss training and certification preparation with NetApp experts and your peers.
      • Study NetApp product descriptions.
      • Visit the NetApp Library to review technical manuals, white papers, knowledge base articles and other relevant information about our products.
      • See the NetApp University Learning Map for a complete list of NetApp University training courses.
    • Register for and take your exam. All NetApp certification exams are administered through a third-party testing company. Register now for a NetApp certification exam.
    • Track your certifications and manage your certification account information. From the CertCenter you can:
      • Make changes to your address
      • Check the status of your certificate
      • Check your certification progress
      • Request a certification logo
      • Print a certificate for your active certifications
  • How should I prepare for my exam?
    One of the best ways to prepare for a certification exam is to take a training course from an authorized NetApp University Learning Partner. For a list of recommended training courses for your exam, visit the NetApp University Certification Website and select your certification programs. Select your exam from the programs page and scroll down to find a list of recommended training courses for that exam.

    For NCIE certification, we recommend 6 to 12 months of experience in planning, implementing and validating end to end SAN solutions for customers in FC and iSCSI environments prior to taking the exam. Experience in SAN implementation within clustered environments is highly recommended.

    Visit the NetApp University Community to discuss training and certification preparation with NetApp experts and your peers.
  • Can I retake a certification exam?
    The certification exam retake policy is as follows:
    • Candidates who fail an exam can retake the exam as many times as they want.
    • First and second attempts must be at least 24 hours apart.
    • Subsequent attempts must be at least 14 days apart.
    • Candidates who pass an exam must wait 18 months before retaking the exam.
  • How can I access or change my NetApp University account information?
    You can manage your certification account information through CertCenter:
    • Make changes to your address
    • Check the status of your certificate
    • Check your certification progress
    • Request a certification logo
    • Print a certificate for your active certifications

  • If you do not have an account, you can set up an account by clicking “Never logged in before” on the login page. To create an account, you will need to provide your name, your e-mail address and your exam registration number.
  • When will I receive my certificate?
    You will be notified of your exam results immediately after you take your exam. Within 72 hours your certification status, your eCertificate and your certification logo will be in your CertCenter account. Paper certificates can take up to six weeks to process.
  • How do I request a certification logo?
    You can request and use your certification logo as soon as you earn a certification. You can access your NetApp certification logo(s) from your candidate account in the CertCenter. From your candidate account, you will also be able to access guidelines for using your certification logo.
  • Will my certification expire?
    NetApp University certifications are valid for two years from the date granted. If you have not renewed your certification within the two year period, your certification will expire. You can check your certification expiration dates and current recertification requirements on CertCenter.
  • What is the accreditation process for NetApp partners?
    If you are a NetApp partner interested in accreditation, please log in to the Field Portal for information about NetApp accreditation programs.
  • How do I create a NetApp Support Site account?
    To create a NetApp Support Site account, go to: support.netapp.com . New accounts can take up to one full business day to process. If you are having problems with your NetApp Support Site account, please contact nowadmin@netapp.com .

NS0-145 Frequently Asked Questions

  • What general topics are covered in NS0-145?
    NS0-145 covers the following topics related to NetApp storage systems and Data ONTAP administration and management solutions:
    • Storage Fundamentals
    • NetApp Products
    • Data ONTAP 8.0 7-Mode Fundamentals
    • Basic NetApp Configuration and Administration tasks
    • Basics of SAN
    • Basics of Virtualization
    • CIFS administration tasks
    • NFS administration tasks
    • An introduction to Cluster-Mode for 7-Mode Administrators
  • Does NS0-145 certification require field experience?
    No. However, the NetApp Certified Storage Associate program strongly recommends you complete the recommended training to prepare for the exam.
  • Why should I take the NS0-145 exam?
    Certification in basic storage administration and fundamentals is a way to demonstrate that you understand NetApp storage and how to leverage NetApp features into your systems and application design.
  • How long is NS0-145 and what does it cover?
    The NS0-145 exam includes 65 test questions and requires approximately 1-1/2 hours to complete.
  • What is the required score to pass the NS0-145 exam?
    The passing score for this exam is set to 80%
  • Is there a practice exam for NS0-145?
    Yes – you can view the practice test here .
  • Which topics are included in NS0-145?
    • components, protocols, and technology that underlie each storage architecture
    • storage industry trends
    • NetApp Data ONTAP operating system
    • storage efficiency technologies
    • NetApp OnCommand family of management products
    • NetApp Integrated Backup solutions
    • unique value of NetApp solutions
    • basic features and functions of Data ONTAP 7-Mode operating system
    • how WAFL file system processes read and write requests
    • hardware components such as storage controllers, storage shelves and network switches
    • how to connect to a NetApp storage system using System Manager and CLI
    • basic system administration tasks to manage and protect data
    • how to use message logging and NetApp support features to maintain a NetApp storage system
    • installation of OnCommand System Manager
    • discover and add storage systems to the OnCommand System Manager interface
    • create and manage aggregates, volumes, qtrees and LUNs
    • configure CIFS, NFS, iSCSI and FC protocols
    • managing vFiler units and Vserver
    • manage SnapLock enterprise workflows
    • create VMware file systems
    • use of the AutoSupport support tool
    • characteristics of SAN and how LUNs relate to the Data ONTAP storage system
    • components of FC, FCoE, and IP SANs
    • LUN sizing and requirements
    • multipathing options for FC and iSCSI
    • features and components of scalable SAN
    • common problems with SAN environments and basic troubleshooting techniques
    • virtualization concepts: VMware server virtualization and NetApp storage virtualization
    • CIFS configuration tasks: create and manage CIFS shares, file and share-level security
    • administer and manage storage systems in a CIFS environment
    • troubleshooting in a CIFS environment
    • NFS protocol
    • configure NFS protocol on a NetApp storage system
    • NFS exports and mounts
    • troubleshooting basic NFS problems
    • features and advantages of using Data ONTAP 8.1 operating in Cluster-Mode
    • differences in the physical and logical architectures of Data ONTAP operating in Cluster-Mode with the physical and logical architectures of Data ONTAP 7G
    • explain how the interfaces of Data ONTAP 7G and of Data ONTAP operating in 7-Mode differ from the interface of Data ONTAP operating in Cluster-Mode
  • What are the pre-requisites for the NS0-145 exam?
    Although there are no set pre-requisites for the NS0-145 exam, it is a rigorous exam that will test your storage industry knowledge and also your understanding of many of the specific features and functions of NetApp storage solutions. If you do not have at least 2 years of experience with NetApp storage, we strongly recommend you take the recommended training before you take the exam to ensure your success.

NS0-155 Frequently Asked Questions

  • What topics are covered in NS0-155?
    NS0-155 will include Data ONTAP administration, data protection, high availability and large aggregates.
  • Does NS0-155 certification require field experience?
    Yes. Candidates should have 6 to 12 months of experience in administering, implementing and/or troubleshooting Data ONTAP 7-mode features.
  • How long is NS0-155 ?
    The NS0-155 exam includes approximately 60 test questions and requires approximately1-1/2 hours to complete.
  • Is there a practice exam for NS0-155?

    Not yet, but the 7-Mode practice exam will help you to prepare for the NS0-155 exam.


  • What are the pre-requisites for Exam NS0-155?
    There are no pre-requisites for the exam
  • Once I’ve completed the preparation track and taken the exam, are there any additional requirements for certification?
    No, a passing score for the exam will enable you to meet the requirements.
  • Will there be a new Exam NS0-155 for Data ONTAP 8.2 7-Mode Administrator?
    No 

NS0-170, FlexPod Design Specialist exam Frequently Asked Questions

  • What topics are included in the NS0-170, FlexPod Design exam?
    The NS0-170 covers the following topics related to FlexPod design:
    • Compute
    • Networking
    • Storage
    • Virtualization
    • Design, Management, and Orchestration Tools
  • Does Cisco and NetApp FlexPod Design Specialist certification require field experience?
    Six to twelve month’s field experience is recommended before attempting the NS0-170, FlexPod Design exam.
  • How long is the NS0-170, FlexPod Design exam and what does it cover?
    The NS0-170 exam includes 45 – 55 test questions and requires approximately 1 hour to complete. The exam is organized into five sections:
  • Section 1 Compute
    • Hardware components
    • Configuration
    • High availability
    • SAN Boot
    • UCS Manager
  • Section 2 Networking
    • Hardware components
    • Configuration
    • High availability
    • SAN Boot
  • Section 3 Storage
    • Hardware components
    • Configuration
    • High availability
    • SAN Boot
  • Section 4 Virtualization
    • Hypervisor Solutions
    • SAN Boot
  • Section 5 Design, Management, and Orchestration Tools
  • Is there a practice exam for the NS0-170, FlexPod Design exam?
    No.
  • Is there a study guide for the NS0-170, FlexPod Design exam?
    We do not currently have a study guide for this exam.
  • What are the pre-requisites for the NS0-170, FlexPod Design exam?
    There are no prerequisites for this exam.

NS0-171, FlexPod Implementation and Administration Exam Frequently Asked Questions

  • How can I register for the NS0-171, FlexPod Implementation and Administration exam?
    All NetApp certification exams are administered via Pearson VUE. Register now for the exam.
  • What topics are included in the NS0-171, FlexPod Implementation and Administration exam?
    The NS0-171 covers the following topics related to FlexPod Implementation and Administration:
    • Compute
    • Networking
    • Storage
    • Virtualization
    • Management, and Orchestration Tools
  • Does Cisco and NetApp FlexPod Implementation and Administration Specialist certification require field experience?
    Six to twelve month of field experience is recommended before attempting the NS0-171 FlexPod Implementation and Administration exam.
  • How long is the NS0-171, FlexPod Implementation and Administration exam and what does it cover?
    The NS0-171, FlexPod Implementation and Administration exam includes 45 – 55 test questions and requires approximately 1 hour to complete. The exam is organization into five sections:
  • Section 1 Compute
    • Hardware components
    • Configuration
    • High availability
    • SAN Boot
    • UCS Manager
  • Section 2 Networking
    • Hardware components
    • Configuration
    • High availability
    • SAN Boot
  • Section 3 Storage
    • Hardware components
    • Configuration
    • High availability
    • SAN Boot
  • Section 4 Virtualization
    • Hypervisor Solutions
    • SAN Boot
  • Section 5 Management and Orchestration Tools
  • Is there a practice exam for the NS0-171, FlexPod Implementation and Administration Specialist exam?
    No.
  • Is there a study guide for the NS0-171, FlexPod Implementation and Administration exam?
    We do not currently have a study guide for this exam.
  • What are the pre-requisites for the NS0-171, FlexPod Implementation and Administration exam?
    There are no prerequisites for this exam.

NS0-502 Frequently Asked Questions

  • What topics are covered in NS0-502?
    NS0-502 covers the following topics related to SAN Implementation:
    • SCSI initiator and targets
    • LUN mapping
    • Virtualization best practices
    • NPIV, ALUA, Multipathing
    • Data Protection for SAN
  • Does NS0-502 certification require field experience?
    Yes. Certification requirements include 6 to 12 months of experience in planning, implementing and validating end to end SAN solutions for customers in FC and iSCSI environments. Experience in SAN implementation within virtualized environments is also recommended.
  • Why should I take the NS0-502 exam?
    Certification in SAN Implementation, including SAN implementation within virtualized environments, requires that you take the NS0-502 exam.
  • How long is NS0-502 and what does it cover?
    The NS0-502 exam includes 68 test questions and requires approximately 1-1/2 hours to complete.
  • Is there a practice exam for NS0-502?
    Yes. You can take the practice exam here .
  • What topics are included in NS0-502?
    Configuration information collection for:
    • NetApp storage systems
    • Switch
    • Power
    • Host
    • Applications
    Collect deduplication, backup and retention information
    Plan storage controller configuration
    Plan Host configuration - ALUA configuration
    Create snapshot plan
    Plan Ethernet switch configuration
    Plan zoning configuration
    Plan iSCSI configuration
    Configure NetApp Storage Systems
    Host configuration
    FC and Ethernet Switch configuration
    SAN implementation in virtualized environments
    SAN best practices: VM best practices regarding data deduplication, thin provisioning, alignment, storage layout, backup and recovery and NPIV
    FCoE and Unified Connect Enabling Technologies
    FCoE and Unified Connect Hardware
    SAN implementation testing
    • Creating an acceptance test plan
    • Test host to storage connectivity
    • Test LUN availability during failover scenarios (multipathing)
    • Test controller failover scenarios (multipath HA)
  • Is there a study guide for the NS0-502 exam?
    The NS0-502 study guide provides a detailed outline of every testing objective for the entire exam
  • What are the pre-requisites for the NS0-502 exam?
    To achieve the NCIE- SAN credential, you must complete the requirements for the NetApp Certified Data Administrator (NCDA) and you must also pass the NCIE- SAN (NS0-502) exam.
  • The requirements to achieve your NCDA credential include:

      • Data ONTAP 7-Mode Administrator (NS0-155)

      OR

      • Clustered Data ONTAP Administrator (NS0-156)
    • NOTE: While either NCDA exam can be taken it is recommended that you take the Data ONTAP 7-Mode Administrator, NS0-155 as it best aligns with the subject matter covered in the NCIE-SAN 7-Mode exam, NS0-502.
    • If you have any additional questions that are not addressed here, ask us a question via the NetApp University Support Center.

    NS0-504 Frequently Asked Questions

    • What are the pre-requisites for NCIE-SAN certification?

      To achieve the NCIE- SAN credential, you must complete the requirements for the NetApp Certified Data Administrator (NCDA) and you must also pass the NCIE- SAN (NS0-504 or NS0-506) exam.

      Please note that, for NCDA certification, the NS0-156 exam will be replaced by NS0-157 in early May.

      While NCDA exams NS0-155, NS0-156, or NS0-157 will fulfill the requirement to be NCDA-certified prior to earning NCIE certification, it is recommended that you take the NS0-156 or NS0-157 exam, as these best align with the subject matter covered in the NCIE-SAN Clustered Data ONTAP exam.

    • How long are the NS0-504 / 506 exams?
      The NS0-504 / 506 exams each include approximately 55 to 65 test questions, with an allotted time of 1-1/2 hours to complete.
    • What topics do the NS0-504 / 506 exams cover?
      The NS0-504 exam includes:
      • Configuration information collection for:
        • NetApp storage systems
        • Switch
        • Power
        • Host
        • Applications
      • Collect deduplication, backup and retention information
      • Plan storage controller configuration
      • Plan Host configuration - ALUA configuration
      • Create snapshot plan
      • Plan Ethernet switch configuration
      • Plan zoning configuration
      • Plan iSCSI configuration
      • Storage System Configuration Tasks:
        • Clustered Data ONTAP 8.1.1 Setup tasks
        • Storage Provisioning and Vserver Setup Tasks
        • FC, FCoE, and iSCSI Connectivity Tasks
        • LUN Connectivity Tasks
        • Switch Configuration
        • Host configuration
        • Storage System Configuration Tasks
          • Virtualized Environments/Platforms: SAN Best Practices
          • FCoE and Unified Connect Enabling Technologies
          • FCoE and Unified Connect Hardware
          • FCoE and Unified Connect Configuration
          • SAN implementation testing
      • Creating an acceptance test plan
      • Test host to storage connectivity
      • Test LUN availability during failover scenarios (multipathing)
      • Test controller failover scenarios (multipath HA)

The NS0-506 exam includes:

  • Clustered Data ONTAP SAN Solution Assessment
    • Identify prerequisites for installing a NetApp system
    • Identify a detailed inventory of SAN components
    • Describe solution design and hardware provisioned to meet customer requirements and expectations
  • Clustered Data ONTAP SAN Planning
    • Identify environmental and physical considerations
    • Describe storage controller configuration concepts
    • Identify knowledge of switch and host configuration concepts
    • Identify knowledge of storage space utilization concepts
  • Clustered Data ONTAP SAN Implementation and Configuration
    • Demonstrate knowledge of clustered storage system node, FCP, and iSCSI configuration tasks
    • Demonstrate knowledge of SVM configuration tasks
    • Describe how to configure switches and host systems
    • Demonstrate knowledge of storage space utilization
  • Clustered Data ONTAP SAN Implementation Testing and Troubleshooting
    • Demonstrate knowledge of testing tasks
    • Demonstrate knowledge of troubleshooting tasks

NS0-505, NetApp Certified Implementation Engineer – SAN, E-Series Frequently Asked Questions

  • What topics are covered in the NS0-505, NCIE – SAN, E-Series exam?
    The NS0-505 exam covers the following topics:
    • General knowledge and customer requirements
    • Resources and tools
    • Physical installation
    • SANtricity configuration and installation
    • Host-specific configuration
    • Storage configuration
    • Upgrade an environment
    • Problem determination

  • Does the NCIE – SAN, E-Series certification require field experience?
    Yes. Certification requirements include 6 to 12 months of experience in installing, configuring, and managing E-Series storage systems in various SAN environments to provide reliable, high-performance block storage solutions.

  • Why should I take the NS0-505, NCIE – SAN, E-Series exam?
    Certification in installing, configuring, and managing E-Series storage systems in various SAN environments to provide reliable, high-performance block storage solutions requires that you take the NS0-505 exam.

  • How long is NS0-505, NCIE – SAN, E-Series exam?
    The NS0-505 exam includes 50-55 test questions and requires approximately 1-1/2 hours to complete.

  • Is there a practice test for NS0-505, NCIE – SAN, E-Series exam?
    No, there is currently no practice test for this exam.

  • What courses can I take to help me prepare for the NS0-505, NCIE – SAN, E-Series exam?
    The following courses will help you to prepare for the exam:
    E-Series Storage Systems Technical Overview (WBT) Enroll
    Configuring and Monitoring NetApp E-Series and EF-Series Storage Systems (ILT) Enroll

  • Is there a study guide for the NS0-505, NCIE – SAN, E-Series exam?
    We do not currently have a study guide for this exam.

  • What are the pre-requisites for the NS0-505, NCIE – SAN, E-Series exam?
    There are no prerequisites for this exam.

NS0-156 Frequently Asked Questions

  • What are the pre-requisites for NCDA certification?
    There are no training pre-requisites for NCDA certification or for candidates wishing to take the NS0-156 / 157 exams. And although field experience is not required, we do recommend that candidates have 6 to 12 months of experience in administering, implementing and/or troubleshooting clustered Data ONTAP features.
  • How long are the NS0-156 / 157 exams?
    The NS0-156 / 157 exams each include approximately 55 to 65 test questions, with an allotted time of 1-1/2 hours to complete.
  • What topics do the NS0-156 / 157 exams cover?
    The NS0-156 exam includes:
    • Set up and manage LUNs
    • Set up and manage clusters/High Availability/Epsilon
    • Manage and troubleshoot SAN performance
    • Configure and manage iSCSI components
    • Configure, administer and troubleshoot CIFS
    • Configure, administer and troubleshoot NFS
    • Set up and maintain Snapshot copies
    • Configure, administer and troubleshoot SnapMirror
    • Configure SnapVault
    • Configure Remote Support Agent (RSA)
    • Configure and administer aggregates of differing sizes and disk types
    • Understand significance of Vserver-aware tape backup
    • Understand underlying LIF structure and benefits
    • Describe Infinite Volumes
    • Describe Virtual Storage Tier
    • Describe pNFS 4.1 pathing and support
    • Describe Single-node and Two-node configurations
    • Identify new transition tools

The NS0-157 exam includes:

   What topics are covered in the NS0-157 exam?

  • Architecture
    • Identify the concepts and components of a NetApp storage architecture
    • Identify the configurations supported by clustered Data ONTAP
    • Describe supported hardware configurations for clusters and controllers/nodes
  • Core clustered Data ONTAP
    • Describe clustered Data ONTAP components and features
    • Identify the concepts, operation, and functionality of Snapshot copies
    • Describe storage efficiency features and functionalities
    • Identify the use of management tools
  • High Availability
    • Describe how to configure, monitor, and troubleshoot high-availability features
    • Describe failover functionality and operation
  • Protocol Administration
    • Describe how to configure, monitor, and troubleshoot NAS protocols and solutions
    • Describe how to configure, monitor, and troubleshoot SAN protocols and solutions
  • Networking
    • Describe network concepts and components
    • Describe how to configure, monitor, and troubleshoot network features and components
  • Storage
    • Describe how to create, configure, and expand aggregates
    • Describe how to create and configure volumes
    • Describe disks, disk shelves, and RAID groups
  • Performance
    • Identify and administer performance tools and output
    • Describe usage and rules for storage tiering
  • Security
    • Describe security concepts, strategies, and configurations
  • Data Protection
    • Identify NetApp storage protection concepts, operations, and functionalities
    • Describe how to configure, administer, and troubleshoot SnapMirror and SnapVault

NS0-510 Frequently Asked Questions

  • Does are the pre-requisites for NCIE Backup & Recovery certification?
    To achieve the NCIE- Backup & Recovery credential, you must complete the requirements for the NetApp Certified Data Administrator (NCDA) and you must also pass the NCIE- Backup and Recovery (NS0-510 or NS0-511) exam. And although field experience is not required, we do recommend that candidates have 6 to 12 months of experience in planning, implementing and validating end to end backup and recovery and data protection solutions for customers
  • How long are the NS0-510 / 511 exams?
    The NS0-156 / 157 exams each include approximately 55 to 65 test questions, with an allotted time of 1-1/2 hours to complete.
  • What topics do the NS0-510 / 511 exams cover?
    The NS0-510 exam includes:
    • Snapshots
    • SnapVault
    • SnapMirror
    • SyncMirror
    • MetroCluster
    • SnapProtect
    • OnCommand System Manager
    • OnCommand Unified Manager
    • SnapManager
    • SnapDrive
  • The NS0-511 exam includes:

    • NetApp Replication Technology
      • Describe how NetApp replication technology works
      • Describe how high-availability configurations work
    • Planning Data Protection Implementation
      • Identify data protection solutions
      • Demonstrate how to apply guidelines and use tools
      • Describe the implementation steps for application- and virtualization-specific workloads, including Snapshot retention policies
      • Demonstrate how to develop a course of action to recover customer data after a disaster
    • Configuring Data Protection Software
      • Demonstrate how to configure SnapMirror and SnapVault using OnCommand System Manager and command line
      • Identify which tool to use to set up storage and schedule policies using OnCommand System Manager, OnCommand Unified Manager, WorkFlow Automation (WFA), and SnapProtect
    • Operating Data Protection Deployments
      • Demonstrate how to back up and restore NAS and SAN data using OnCommand System Manager, OnCommand Unified Manager, WorkFlow Automation (WFA), and SnapProtect
      • Demonstrate how to locate and protect volumes with SnapProtect
      • Describe how to use WFA products to orchestrate failover and failback for application servers
      • Describe how to use WFA products to orchestrate failover and failback for application servers
      • Demonstrate how to monitor primary and secondary storage capacities
      • Describe how to locate and install customized work flows for WFA
      • Demonstrate how to verify that backup jobs are up-to-date
      • Demonstrate how to use FlexClone to validate that a backup can restored
    • Best Practices
      • Describe strategies for implementing SnapMirror and SnapVault
      • Describe how to calculate transfer time for SnapMirror and SnapVault based on customer’s available bandwidth
      • Describe how to tune data protection solutions for maximum storage efficiency
      • Describe automation policies for managing volume capacity
      • Describe common reports as part of the ongoing maintenance process

    About Pearson VUE

    • Who is Pearson VUE?
      Pearson VUE (pearsonvue.com) provides computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds’ most comprehensive and secure network of test centers in 165 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the international media company, whose businesses include the Financial Times Group, Pearson Education and the Penguin Group.
    • What are changes to the admission process for NetApp test takers?
      The admission process when taking proctored exams will now include enhanced security requirements for those wishing to take NetApp exams. In addition to the current identification and admission requirements, test takers who are taking a proctored exam will now be photographed and asked to provide a digital signature. The photograph and signature will become a permanent part of each candidate’s NetApp certification record. Photos taken during the admission process will be printed on score reports and all candidate data will be securely stored and protected by Pearson VUE. Candidates taking web-based exams will not be photographed and will not be asked to provide a digital signature.
    • What are the benefits of capturing digital photos and signatures?
      Digital photos may be used to assure employers that the person presenting the certification credential is the same individual who took the exam. Likewise, employees are given peace of mind knowing that their credentials are protected. Furthermore, this initiative will help to ensure that NetApp certifications maintain their value within the marketplace.
    • How will test taker personal information be stored?
      Both NetApp and Pearson VUE employ rigorous measures to ensure data privacy. Although IT testing is a significant part of Pearson VUE’s business, the company also routinely delivers a variety of other high-stakes exams – everything from medical board licensing exams to the GMAT. The same methodologies used for the collection, encryption and storage of data for these programs are used for the NetApp certification program. For additional information, each company’s Privacy Policy can be found on their website.
    • What forms of ID are acceptable for test takers to provide at the time of admission to a Pearson VUE test centre?

      During the admissions process test takers must provide two (2) valid forms of identification. Acceptable forms of ID are:

      • Driving licence
      • Passport
      • Other government-issued ID, such as a state/country identification card
      • Alien registration card (green card, permanent resident visa)
      • Military ID
      • School ID – on an exception basis
      • Credit card (with photograph and signature) – as a secondary ID only

    My profile/scheduling an exam

    • If someone has tested with Pearson VUE in the past; can they use their existing account information to schedule an exam?
      Yes. If you have tested with Pearson VUE in the past, you can use your existing account profile information to schedule an exam. Simply enter your username and password for your existing Pearson VUE account at www.pearsonvue.com/netapp/schedule. If you have previously taken NetApp exams you will want to link your history. Please add your NetApp Exam ID to your profile:
      • Select Update Profile
      • Click on Additional Information
      • Select NetApp and add your NetApp Exam ID NETAPP######## in the box provided.
    • How do I link my previous NetApp test records to my Pearson profile?
      You want to add your NetApp Exam ID to your profile. Please select Update Profile and click on “Additional Information” , select NetApp and add your NetApp Exam ID NETAPP######## in the box provided.
    • If someone has NOT at Pearson VUE before, what do they need to do to schedule a NetApp exam with Pearson VUE?
      Pearson VUE offers three different methods of registration: (1) register on the Pearson VUE website , (2) call a Pearson VUE agent, or (3) contact the test center directly.
    • How far in advance do test takers need to cancel or reschedule their exam appointments?
      Test takers taking proctored exams must cancel or reschedule their exam appointments 24 hours before the appointment date. A refund will be issued for all cancelled transactions.
    • What will happen to the test taker records and testing history of those who have previously taken a NetApp exam with Prometric?
      All records are the property of NetApp and this information will remain with NetApp. Likewise, all new records created through Pearson VUE will be forwarded to NetApp for processing and storage. All exam records are available within the NetApp University Certification Database .
    • If someone has already taken exams with Prometric, do their exams remain valid? Can they finish their certification with Pearson VUE?
      Yes. Because all previous and future results are the property of NetApp, this transition will NOT affect existing certifications or certification paths. All exam history is available within the NetApp University Certification Database .
    • When can test takers expect to see their Pearson VUE exam results reflected in NetApp’s system?
      Pearson VUE is required to submit exam results to NetApp within 2-5 business days after completion of the exam; the results are then uploaded into the NetApp University Certification Database. During the transition period, please be aware that there may be slight delays in the processing of exam data. If you have ongoing problems getting exam results or having them reflected in the NetApp database, you should contact NetApp University Support .

The testing process

  • Does Pearson VUE offer all NetApp Exams?
    Yes. All NetApp exams that were available at Prometric will be available through Pearson VUE.
  • Where are Pearson VUE Test Centers located?
    NetApp testing will be available at Pearson VUE test centers worldwide. You will be able to find a Pearson VUE test center near you by using the Test Center Locator .
  • Will exams be available at the same testing centers as with the previous testing partner?
    Not necessarily. Pearson VUE has over 5,000 test centers in 165 countries. The easiest way to locate one near you is to use the Test Center Locator .
  • What are the payment options for test takers when scheduling a proctored exam?

    The following payment types are available:

    • Credit Card. AMEX, Master Card, VISA are accepted.
    • Voucher Code. If you have been provided with a voucher code, you may use it as payment for an exam as long as the exam is scheduled and taken before the voucher code expiration period.

  • How can test takers receive a payment receipt for their exam appointments?
    When candidates pay for an exam with a credit card, a payment confirmation email (in English) is automatically sent to the test taker. The test taker may print this email as their receipt.
  • How will test takers receive information about their exam appointment?
    An email with your appointment details will be sent to the test taker after scheduling a proctored exam. It will include the date, time of the appointment, location of the test center and directions. A copy of the online confirmation should be printed out and saved as your confirmation.
  • Can Pearson VUE sites accommodate test takers with special needs?
    Yes, Pearson VUE and NetApp allow accommodations to test takers who are identified as having special needs. If you need additional time to complete your exam or another accommodation, please contact our American Disability Association (ADA) Accommodations number at: 1-800-466-0450.
  • How will test takers receive their score reports?
    When taking a proctored exam in a Pearson VUE test center, test takers will receive a print-out of their score report before they leave the test center.
  • Does the Exam Candidate Agreement change in any way with the transition from one testing vendor to another?
    No, the Exam Candidate Agreement is provided by NetApp and is valid for all exams administered by either Prometric or Pearson VUE.
  • Do I have to buy a voucher to take an exam?
    No, individual test takers may also use a credit card to schedule or purchase an exam.

Delivering NetApp Exams at your organization

  • How can my organization become a Pearson VUE test center?
    It’s easy to join the Pearson VUE Authorized Test Centre network if you meet our basic requirements. You’ll find an application, technical specifications and instructions on our website at www.pearsonvue.com/pvtc/join .
  • What other Information Technology exams can be taken at Pearson VUE test centers?
    Pearson VUE administers a wide variety of popular IT certification tests including those by Adobe, Cisco, Citrix, CompTIA, EMC, Oracle, VMware and more, many of which are exclusive to Pearson VUE. In addition, Pearson VUE administers certification and licensing tests for a number of professional and academic organization.

    Check our website at www.PearsonVUE.com/programs for a complete listing.
    • My organization is currently a Pearson VUE test center. Do we need to renew our agreement?
      No. We do not plan to make any changes to the authorized testing center agreement.