Value-Added Support Services

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Maintaining your storage infrastructure has never been easier. Maximize your system availability with personalized support services from our technical experts who understand your data center environment.

Take advantage of our suite of value-added support services:

NetApp Support Account Manager - proactive personalized service designed to reduce risk, minimize issues, and gain operational consistency.

  • Proactive personalized service - support best-practice guidance and reviews focused on aligning your storage management solutions with your strategic IT objectives
  • Upgrade Guidance - More efficient storage system upgrades with targeted recommendations and tracking

NetApp Support Advisor - your support advocate focused on optimizing your storage infrastructure through support best-practices and incident management.

  • Personalized service - provided by an English speaking individual, in a NetApp Technical Support Center.
  • Focused incident response - Minimize potential business impact with 24x7 critical incident management

NetApp Resident Support Engineer - day-to-day onsite support from a dedicated expert on NetApp products, processes, and tools to more quickly facilitate storage health, case management, and routine maintenance. This offer is under limited availability. Check with your NetApp Account Manager or certified partner for more information.

  • Onsite reactive support – break-fix hardware parts replacement, issue troubleshooting as part of day-to-day onsite support, and installation of remedial software updates
  • Onsite proactive support – proactive and predictive tools, streamlined processes and preventive measures as recommended in the NetApp Customer Fitness program