FlexPod Co-operative Support Model

The FlexPod Co-operative Support Model resolves 98% of support issues on first contact.

NetApp and Cisco have established a strong, scalable and flexible Cooperative Support Model to address the requirements of the FlexPod® converged infrastructure. Your IT staff chooses which vendor to call based on their initial assessment of the problem’s origin; multi-vendor engineers respond to resolve the issue fast, using shared communications, training, and an escalation process that leads to 98% resolution on first contact. And now, Microsoft and Citrix have joined our ecosystem of Co-operative Support partners, joining VMware and other major vendors.

Cooperative Support delivers NetApp and Cisco expertise. Relationships among executives, business units and engineering teams give you simplified, streamlined support to keep mission-critical data centre infrastructure up and running at peak.